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Customer Success Team Member

2 weeks ago

Noosa Heads, Australia Revive Financial Full time

**Noosa Heads or Gold Coast**:
We are looking for a motivated and passionate individual to join our growing Customer Success Team.

**Your Responsibilities**:

- Provide exceptional and professional customer service as a representative of Revive Financial
- Follow procedures to ensure solutions are explained in an effective and compliant manner to ensure our customers are making informed decisions
- Understand the options available to deal with unmanageable debt including the benefits and consequences of each
- Communicate with customers and other stakeholders of Revive in a professional and compliant manner
- Understand customer vulnerabilities and where vulnerabilities identified refer customer to our support partners for non-financial care
- Work well within the Customer Success Team and with other teams within Revive Financial towards our common goals as an organisation
- Participate in internal training and read industry updates to provide customers with professional care

**The Role**:

- Answer inbound calls or respond to online enquiries in a timely manner
- Communicate with customers to understand their situation and the circumstances that led to this situation
- Assess the financial situation of the customer by preparing a budget with the customer and assess their capacity to repay their debts
- Review the customer’s budget and any surplus to assess whether a payment arrangement with their creditors is possible
- Explain the options available to the customer based on their budget and individual circumstances and answer any questions
- Assist the customer to select a preferred debt management option

**Skills Required**:

- Sound financial competency and understanding a budget
- Preferably have customer service or banking experience or a solid background in office administration
- Must be empathetic as we are dealing with vulnerable customers and have a great attitude
- Confident, positive, great communicator, self-motivated and work well in a team environment