Servicenow Technical Lead

Westpac Group has a rich heritage and offers employees a multitude of opportunities. We aim to attract the best people inside and outside of the business - building an organisation where the best talent thrives.

The Westpac Group has a complex Information Technology environment that needs to deliver to the rapidly changing needs of our customers and employees, the ever-evolving IT landscape, and the Group's regulatory and statutory requirements. In GroupTech we're striving to be game-changing technologists, shaping the future of banking.

**How will I help?**

Westpac is investing in an integrated technology solution to modernise our capabilities in Risk and Audit Management. An exciting opportunity is available for a Technical Lead with outstanding ServiceNow skills. You can work flexibly while training to upskill on new tools and technologies.

As a Technical Lead within the Corporate Services Portfolio, you will be responsible for Solution design, assessment, estimation, and development of ServiceNow IRM capabilities and features to the ServiceNow platform.

In addition, you will be working within an Agile squad structure. You will collaborate closely with the aligned Product Owner, Business Analyst, Solution Designer and Developers to ensure that all designs and configurations are of high quality, aligned with best practice and deliver a great customer outcome.
- Your key responsibilities may include: _
- Working in agile scrum software development environment contributing to grooming of Jira stories for completeness of requirements & solution artefacts.
- Providing expert process advice, guidance and facilitation to stakeholders and Resilience practice leads regarding ServiceNow best practice, methodology and platform features.
- Documenting and delivering detailed technical designs, evaluate technical options and providing high level estimations for development of ServiceNow Resilience related modules.
- Performing development work for complex or critical deliverables.
- Working within the SAFE framework as part of a Release Train.
- Demonstrating technical leadership skills to assist with code reviews as well as providing peer support, guidance, and internal development.
- Coaching and advising Developers both within Westpac as well as supplier resources.

**What’s in it for me?**

You will play an important and significant part in the future of a business that has been around for 200 years. Our vision is to become one of the world’s great service companies. So, we will back you in the development of your career, with internal career prospects and flexible working. You will also be backed by a fantastic team of people in a can-do, supportive structure.

Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements.

**What do I need?**

To be successful in this role, you will have demonstrated experience with ServiceNow platform, ideally with additional exposure to BCM and IRM/GRC modules and be self-driven. In addition to this, your skills may also include:

- Expertise with ServiceNow configuration, customisation, and administration.
- Relevant ServiceNow certifications such as CSA and CAD.
- Proficiency in programming languages, such as C, C++, Java, Python, or.NET is desirable.
- Strong experience with Client Scripts, Business Rules, UI Policies, UI Actions, and ACLs including advanced scripting of each, forms workflows, integration hub and custom Service Portal widgets.
- Working knowledge of other ServiceNow modules including ITSM, ITOM, CMDB, Report/ Performance Analytics and Service Catalog/Portal.

Any exposure to HTTP, REST, and API design best practices, event-driven architectures, asynchronous programming concepts and modern web design would be advantageous.

**What’s it like to work there?**

As well as competitive remuneration and a great culture, joining the Westpac family means you will get some of the best banking, wealth, and insurance benefits in the market.

We back our employees by helping them work towards industry-recognised qualifications, using online learning, training modules and career planning tools for you to grow with us. We will even pay you to do volunteer or community work.

We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth, and insurance benefits.

In addition, this role is #LI-Hybrid.

**How do I Apply?**

**Do you need reasonable adjustments during the recruitment process?