IT Network Technician

Entry Level Network Technician Opportunity

An opportunity exists to join a dynamic team delivering datacentre, internet and voice services across 10 data centres from around Australia. This growing organising is experiencing phenomenal growth in their main three product areas:

- Servers and Storage
- Internet and Data
- Voice and Telephony

**Required Skills**:

- Technical Support Representative experience (1-2yrs) preferred
- Previous experience working for an IT company, working for an ISP or network provider advantageous
- Knowledge of Helpdesk process and escalation procedures
- Excellent English skills in both verbal and written communications
- Impeccable phone manner, as the role is front customer and partner facing
- Accuracy and attention to detail
- Skills or experience working on with NBN internet technologies
- Experience with Ethernet over Copper and Fibre Internet technologies would be beneficial
- Voice over IP and SIP telephony experience
- Network Routing and Switching, TCP/IP, VLANs, QoS, Firewalls, Wireless, Fixed Wireless
- General Microsoft Server skills like basic Active Directory, Exchange, etc
- Cisco switching and routing skills advantageous
- VMware vSphere skills and certification would be beneficial
- Data Centre experience would be beneficial
- Strong work ethic and ability to manage work effectively
- Willingness to travel (must have car and current license)

Duties to include
- Liaise with internal and external Level 2 and Level 3 support and update clients on the status of support requests
- Assist Level 2 and Level 3 engineers and co-ordinate with end users fault reports and status updates.
- Assisting other team members with Network Operations Centre (NOC) functions and informing end users of scheduled and unscheduled outages
- Order and coordinate NBN and Internet services with carriers for end users and channel partners (via Telstra Wholesale, Optus Wholesale, AAPT, NBNCo, etc)
- Provide updates to end users and channel partners on Internet/Voice/Server order progress
- Assist channel partners and end users with their voice, Internet and telephony requirements and configure hosted PBX systems as per end user’s requirements.
- Create and document procedures for helpdesk and ordering processes to improve office efficiency.
- Configure and install Internet services onsite at end user premises
- Prepare and configure routers and other customer premises equipment (CPE) for installation at end user premises
- Provide logistics assistance in collecting and moving and delivering equipment between data centres, office locations, and end user sites.
- Go the extra mile to give fantastic service to clients and channel partners
- Other general office administrative tasks as directed

What's in it for you?
- Industry competitive salary (commensurate with your experience)
- Small company, where you have the chance to make a real difference
- Collaborative, friendly team culture
- Support for training and learning
- Working with the best team in the industry - learn from our experts
- Great office location
- Challenging projects and access to new technology
- Work in an environment encouraging you to be the best you can be
- Work with exciting new technologies, like SpaceX and Starlink - see the video below.

**Salary**: $50,000.00 - $70,000.00 per year

**Benefits**:

- Employee discount
- Employee mentoring program
- Free drinks
- Free food
- Professional development assistance
- Salary packaging
- Travel reimbursement

Schedule:

- Monday to Friday

Supplemental pay types:

- Overtime pay
- Performance bonus