Administration Officer

Upbeat, customer-focused Administrator to join the team. Play a pivotal role within the branch. Experience in the rental industry and an understanding of pumps will be highly regarded

**About National Pump & Energy**:
We provide the benefits you expect from a leading national company, but what makes NPE different?

**Rewarding Work - **Being leaders in our industry, we offer a diverse fast-paced work environment

**Our Culture - **We offer the career opportunities of a large company with the tight knit family feel of a smaller team

**Loyalty -** We want to see you reach your potential and we would like to help you get there

**About Us**:
National Pump & Energy (NPE) are proud to be leaders in the provision of pump, power and water treatment solutions. As an industry leader, our reputation has been built on products and services delivered by people who are passionate about quality, reliability, and attentiveness.

**About the role**:
**Position Description**:
**Key Accountabilities**:

- Manage the co-ordination of equipment and plant hire processes for customers
- Ensure that customers receive equipment suitable to their needs and within their required time frames
- Maintain all hire records and documentation associated with equipment hire
- Organise equipment deliveries and pick-ups within set timeframes
- Coordinate labour and transport for the installation and demobilisation of equipment on site
- Assist the HSE & HR departments in administrative duties to ensure compliance with training & legislative obligations
- Promote NPE rental products and services to ensure continued growth and long-term success and prosperity
- Assist other departments to achieve key business objectives, including but not limited to providing support to the Branch Administrator and Contracts Administrator according to operational requirements
- Providing support or coverage to other similar roles according to operational requirements or providing coverage for when the employee is on leave
- Delivering exceptional customer service and championing the NPE brand

**Skills/ Selection Criteria (qualifications & experience)**:
**Essential**:

- Demonstrated experience in a customer-facing role
- Exceptional organisation and planning skills with strong adherence to deadlines
- Patient, flexible and adaptable to changing and challenging circumstances
- Great problem-solving and an ability to work well under pressure and support team members
- Team-player with an ability to contribute to ongoing improvement and expansion within your own knowledge and skill set
- Ability to work with flexibility and initiative with limited direction or supervision
- High level of accuracy and attention to detail
- Current Driver’s License
- Excellent verbal and written communication skills

**Desirable**:

- Experience in Rental or Construction Industries
- Demonstrated customer service experience with large client accounts
- Experience in rental/hire coordinator position
- Knowledge of plant and equipment fleet
- Forklift Licence

**Further information**:
**Benefits**:
We believe in providing a great employee experience. Therefore, we invest in perks, benefits, and experiences to make the employee journey the best it can be. You will be offered the following benefits and more:

- Competitive Remuneration
- Opportunity to grow and learn within the business and own what you do
- Complimentary Employee Assistance Program for staff and their family
- Great savings on Private Health Insurance + Gym Membership
- Generous discounts available on our online employee portal (Save $ at popular retailers including JB Hifi, Event Cinemas and many more)

Still curious about what makes NPE a great place to work? Get the inside scoop about #LifeatNPE from our team by checking out employee ratings on SEEK.