Ict Support Technician

Salary:

- Up to $70,000 + Super + Salary Packaging
- Location:

- Bassendean
- Employment Type:

- FP - Full-Time Permanent
- Closing Date:

- 30 Apr 2025

**Your Role**
- This is a **permanent, full-time** position based in our **Bassendean**office. The ICT Support Technician is responsible for providing first-line technical support to end-users, ensuring the smooth operation of ICT systems and services. This role involves troubleshooting hardware and software issues, assisting with diagnosing network connectivity issues, and escalating complex problems to higher-level MSP support as needed. Additionally, you will participate in ICT projects and initiatives as required.
- Certificate IV in Information Technology or equivalent
- Minimum of 1-2 years of experience in a similar ICT support role
- Strong knowledge of Windows and IOS operating systems
- Familiarity with basic network concepts and troubleshooting
- Excellent problem-solving and communication skills
- Ability to work independently and as part of a team
- Customer-focused with a positive attitude
- Experience working with a Managed Service Provider is a plus
- Ideally have previous experience in the not-for-profit or disability support sector**
**What’s in it for you?**
- Maximise your earnings with salary packaging up to $15,900 for living expenses and $2,650 for meals and entertainment - boosting your take-home pay
- 5 weeks of annual leave, 2 wellness days, plus an additional cultural leave day
- Access to discounted gym and pool facilities across WA for you and your family
- Unlock an extra 3.5 days each year with our competitive 37.5 hour work week
- Long service leave after 7 years of tenure
- Stay covered for less with discounted health insurance
- Flexible work arrangements
- Work essentials provided, from tech to uniform, plus fully compensated travel and free parking at all Therapy Focus sites
- Comprehensive care; supporting your medical, safety, and mental health needs through life’s ups and downs
- Celebrate excellence with our annual peer-nominated awards
- Discover job satisfaction while making a meaningful impact
- Be part of values-driven team with career progression opportunities