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Customer Service Representative

2 weeks ago

Penrith, Australia Ashdown Consulting Full time

$32.69 p/h + Super
- 4 Month Contract
- Multiple locations - Ultimo, Bankstown & Penrith

**Customer Service Representative | 4 Month Contract | $32.69 p/h Inc. Super**
- $32.69 p/h + Super
- 4 Month Contract
- Multiple locations - Ultimo, Bankstown & Penrith

**About the Company**

This NSW Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. We are looking for someone to start ASAP for a 4-month contract paying $32.69 p/h + Super. This role is located in Penrith, Ultimo or Bankstown on a rotating roster 8am - 6pm, Monday - Friday, fulltime in the office.

**About the team**

You will be apart of a highly professional and dedicated cohort who value Customer First, Collaboration, Integrity and Excellence.

The team are a group of young and enthusiastic individuals who are striving to not only deliver outstanding work to help the residents of NSW but also evolve their careers whilst doing so.

**About the Role**

We are currently seeking to appoint a Customer Service Representative with a leading NSW Government agency. The Customer Service Representative is responsible for delivering advice, information and assistance across multiple channels

Key accountabilities include:

- Responsible for the achievement of sales contact, enrolment and conversion targets.
- Handle variable volumes of inbound enquiries and assist with the provision of course information to prospective customers.
- Participate in outbound or inbound, targeted sales campaigns
- Follow-up with prospective students and liaise with Student Success Services and admissions.
- Perform administration and sales related activities including updating and maintaining records and databases to support customer relationships and to ensure compliance with systems, processes and policies

**About You**
- High volume/call center based work experience is a must
- Sales experience highly regarded
- Comfortable working in continuously changing environments

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support