Manager - Participant and Program Support

4 days ago

Melbourne City Centre, Australia Department of Education Full time

**About the Division**

The Academy Services Division provides a range of specialist services to teams across the Academy, and to program participants (potential and current) to ensure high quality professional learning, and an optimal experience for our stakeholders. The Division's four specialist areas include learning design, data evaluation and evidence, communications and marketing, and participant and program support.

**About the Role**

The purpose of the Participant & Program Support (PPS) team is to 'know our participants' and support their engagement with the Academy. The PPS team is large and collaborative in nature; and seek to provide seamless service to their stakeholders and are committed to delivering excellence through every interaction they lead.

Participant and Program Officers (PPOs) are brokered into program management teams to support the delivery of an optimal, high quality and consistent professional learning experience. The team also provide support to both participants and project teams based on a variety of processes and procedures to support consistency and efficiency.

As manager of the Participant and Program Support team (PPS) you will be responsible for leading a high-quality and inclusive experience for participants, by:

- **leading and managing the participant experience**, alongside program management teams who lead the delivery of the professional learning.
- **managing all elements of the scheduling of programs** to ensure coherent course delivery across all programs over multiple years
- **coordinating participant communications** to keep all stakeholders informed and engaged
- **monitoring and reporting on our participation-related key performance indicators** to assess and improve the overall participant experience and achievement of the Academy's key performance indicators.

**Capabilities**

Successful applicants for this role will be able to demonstrate capabilities and experience in the following areas.
- Direction setting and supervision
- Individual performance management
- Stakeholder management
- Strategic and business planning and reporting
- Thought leadership and provision of expert advice

**Desirable**Qualifications and Experience**

Essential:

- Experience working as a people leader in a fast-paced education setting or large and complex organisation
- Ability to quickly learn and adapt to new technology platforms and systems, ensuring seamless integration into team workflows

Desirable:

- Relevant tertiary qualification in educational leadership**

**Further Information**

Please respond by submitting a cover letter, supported by a maximum 2-page response to the key selection criteria and a recent CV/Resume.

For more details regarding this position please see attached position description.

Applicants requiring adjustments can contact the nominated contact person.

**Applications close** 11:59pm on Tuesday 16th September 2025.

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