Service Delivery

15 hours ago

Sydney, Australia Alfa Laval Full time

About Us:
At Alfa Laval, we always go that extra mile to overcome the toughest challenges. Our driving force is to accelerate success for our customers, people and planet. You can only achieve that by having dedicated people with a curious mind. Curiosity is the spark behind great ideas. And great ideas drive progress.

As a member of our team, you thrive in a truly diverse and inclusive workplace based on care and empowerment. You are here to make a difference. Constantly building bridges to the future with sustainable solutions that have an impact on our planet’s most urgent problems. Making the world a better place. Every day.

**Benefits**:

- 25 days annual leave
- Life & TPD Insurance
- Access to EAP services
- Flexible work arrangements

About the Role:
We are seeking an experienced and forward-thinking Service Delivery & Transformation Manager to join our Service Operations leadership team. This is a newly created role, offering the opportunity to shape the future of our service delivery across Oceania by driving transformation, efficiency, and continuous improvement.

Why this role:
This is not just a management role—it’s a chance to be a change leader. You’ll play a pivotal part in strengthening our operations, supporting our people, and delivering outstanding value to customers. You’ll work strategically with senior leaders while staying close to the ground to ensure processes, tools, and teams are equipped for long-term success.

What you'll do:

- Lead transformation & improvement initiatives - Support large investments in our Service Centres & continuous improvement projects, implement best practices, and roll out new digital tools and processes across the region.
- Strengthen service quality - Identify and close process gaps, improve efficiency, and ensure operational excellence every step of the way
- Create a technical support community - Guide Product & Application experts (5 people across Oceania) by providing tools and processes to ensure support can be provided to the Operations team whenever required
- Develop people & competence - Identify training needs, support competence development frameworks, and create a culture of continuous learning and improvement.
- Be a future process owner - Lead the rollout of our key Service IT tools and other core programs, setting standards that will shape how service is delivered for years to come.
- Enable collaboration & coordination - Manage the coordinator team (3 people across the region), ensure smooth execution of customer commitments, and align service operations with business priorities.

What we're looking for:

- Proven experience in service operations, transformation, or continuous improvement—ideally in a complex manufacturing or industrial environment.
- Strong background in lean management, continuous improvement, or transformation/investment projects
- Ability to balance strategic thinking with hands-on execution.
- A collaborative leader who thrives on empowering teams and improving customer experience.

What's in it for you:

- The chance to build and lead a transformation agenda with direct impact across Oceania.
- A strategic role with real ownership, working closely with the Service Operations leadership team.
- Opportunities to shape the way we deliver services for the future and grow towards other senior leadership roles in Alfa Laval.

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