Ict Support Officer

3 days ago

Coburg, Australia Workskil Australia Ltd Full time

**About the Role**

In a newly created, permanent full-time position, you will be the sole Victorian ICT representative, forming part of a national team, servicing both local and interstate staff. It will be primarily based in the inner northern Melbourne suburbs but will require travel to other Workskil sites when needed.

You’ll also experience the work/life balance that comes with working a 9 day fortnight, with a fixed day off every second week, while still receiving the remuneration of a full time employee, including the ability to salary sacrifice.
- At least 1-2 years experience in an IT support role, related study or qualifications will be highly regarded
- The ability to work unsupervised, show initiative and take responsibility for a local area whilst maintaining our national standards and procedures
- Exemplary communication skills and be equally comfortable interacting verbally, in writing or in person
- A patient manner when providing technical support, must be approachable and able to develop a positive rapport with a wide range of internal customers
- Excellent problem-solving skills and a keen eye for detail
- A general knowledge of mainstream IT systems including Microsoft 365, Windows OS, IT Service Management, Cisco Unified Communications, Apple mobile devices, Meraki networks, Active Directory and general hardware and software deployment
- A current drivers license and willingness to travel, locally and interstate, when required

**About Us**

For over 40 years Workskil Australia has been a national not-for-profit and charitable organisation dedicated to supporting Australians find jobs whilst also supporting our wider communities towards positive family and social outcomes. We are focused on delivering culturally appropriate and holistic support services to Aboriginal and Torres Strait Islander families. Our values remain at the heart of everything we do, and we strive to conduct our business with the highest degree of care, integrity, respect, honesty, and service. We believe that the care, respect, and high level of service we give to all our customers is our key point of difference.

In alignment with our values, we adopt a holistic model to provide a range of employment, disability, youth, Indigenous and community services across New South Wales, South Australia, Western Australia, and Victoria.

We deliver a range of employment and community services to children, young people and their families and are committed to creating a safe environment for children and young people in the delivery of these services.

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