Process Expert

4 days ago

Parramatta, Australia Westpac Group Full time

Create your best future and join Westpac as a **Process Expert x2 (fulltime role and 1 year max-term contract offered)**.

**What’s the role?**

Based in our Parramatta office, you will complete process reviews and impact assessments across Cash & Transactional Banking Operations (CTBO) to ensure clarity on existing processes to support transformation initiatives under UNITE. Your role will drive uplift in current process gaps, identifying current pain points and ensure all artefacts inclusive of standard operating procedures and process maps are accurate and you will assist in ensuring that future state processes are adequately assessed and documented in line with guiding principles.

**What do I need?**
We’re looking for someone who’s curious, clever, and ready to roll up their sleeves:

- You’ve got experience with process mapping tools like Visio.
- You’re great at writing clear, useful documentation.
- You think analytically and love solving puzzles.
- You’re customer-obsessed and always looking for better ways to serve.
- You’ve dabbled in Agile and used tools like Confluence or JIRA.
- You’re confident engaging with stakeholders and leading workshops.
- You’re adaptable, organised, and a strong communicator.

**Why join us?**

We’re obsessed with becoming our customers' #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return, we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

- Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates
- Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
- Tailored learning and development opportunities to help your grow your career within the bank.
- Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.

**Create your future today**

To get started, simply click on the APPLY or APPLY NOW button

We’re all about creating a supportive and inclusive community. We welcome everyone - no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.

If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the _"People with Disability and/or needing Accessibility Requirements" _page on our website.

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