Buller Holidays Apartment Reservations

**Location**
Mt Buller

**Department**
Buller Holidays

**Type**
Seasonal

**Description**
Our team is passionate about our mountain and our people. If you thrive on the satisfaction of great customer care, being on the ball, being on time, are ready for a life-changing challenge and the chance to be part of a power-team - let’s talk Mt Buller promises an ‘office’ like no other and yes, skiing and boarding is part of the experience with a season pass just one of the perks of working with us. You’ll be up for pulling together with your crew, bunking in shared accommodation and the unpredictability and unique challenges of the alpine environment.
Buller Holidays is Mansfield & Mt Buller‘s largest team of dedicated and passionate snow holiday booking specialists. Buller Holidays provides a fully integrated online and call centre ‘one-stop-shop’ for customers to easily connect and purchase with Mt Buller & Mansfield businesses.
Buller Holidays Apartments are a leading apartment management service provided by Buller Holidays, offering an extensive range of self-contained apartments within the Mt Buller Ski Resort.
This is an ideal opportunity for self-motivated, enthusiastic customer focused individuals to join our small team based at Mt Buller. Applicants must be willing to work flexible hours, and hold a current full driver’s license.
As a guest service representative, you will be the first point of contact for the majority of our guests, you will be expected to maintain a pleasant and professional manner. Guest service is of the highest importance for all BSL staff and everyone is expected to wear a smile to work.
**Job Duties include, but are not limited to**:

- Professionally and enthusiastically answering guest inquiries
- Providing guests with extensive information about Mt Buller, including accommodation, snow products, transport and activities
- Organising and sending pre-arrival information to guests
- Pre-Arrival and Post-Departure apartment checks
- Ensure accurate check-in and checkout processes according to brand standards.
- Welcoming guests and/or apartment owners
- Adherence to all credit procedures and accounting procedures as they pertain to check-in and check-out
- Provide information on amenities, services and directions to guests; responds to questions
- Answer phone calls politely and efficiently to meet and exceed all guest needs and requests
- Maintenance of strict security procedures to ensure guest confidentiality and safety
- Responding promptly to all guests' requests, enquiries and complaints
- Providing efficient service for guest registration and departure
- Liaising with Housekeeping, Reservations and Maintenance teams
- Complies with all policies, procedures and standards of operation
- Responding promptly to all guests' requests, enquiries and complaints
- Understand and support department operations and company policies and procedures
- Follow all company standards in regards to safety protocol, cash management and standard operating procedures.

**We're looking for people with**:
*
A minimum of 12 months experience in an accommodation environment, i.e. housekeeping, hotel reception or reservations - required
- Previous BSL (Buller Ski Lifts) or Mt Buller Employment - preferred
- Proven experience in a customer service role - required
- Excellent communication and active listening skills, including the ability to speak, read and write fluently in English - required
- Ability to work well under pressure and maintain excellent accuracy and attention to detail - required
- Computer proficiency, including ability to easily and efficiently navigate and toggle between multiple screens, talk and type simultaneously, and troubleshoot basic computer issues - required
- Passion for and understanding of ski, resort and tourism industry - preferred
- Commitment to providing excellent customer service - required
- Ability to multitask and work independently - required
- Ability to work a flexible schedule; stores are open 7 days a week and hours vary - required

You work and play hard. Fresh snow gets your heart pumping. Us too. We are single-minded about delivering the best possible mountain experiences for our guests and our team. We will deliver training, opportunity and support and invite you to join us. Together - let’s make a difference, make some turns and make memories.
- Buller Ski Lifts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or any other status protected by applicable law._