Customer Service Officer

3 days ago

Marion, Australia HCF Full time

**About HCF**

At HCF, our purpose is to bring our human touch to healthcare.

We want to be true health partners to our members. Our vision is to make healthcare understandable, affordable, high quality and member centric. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together.

**About the Role**

As a Customer Service Officer with HCF, you will provide Uncommon Care to our members. We are looking for you to bring your Human touch to this customer service role. You will partner with our members to guide them and provide them with advice so they can make the right healthcare choices for them. You will provide our members with information about our range of health and other insurance products.

This a Full-Time position based in our Marion Branch.

**Responsibilities**
- Perform needs-based selling to customers face to face for HCF health insurance policies with exposure to selling Life and Travel policies
- Achieve and exceed sales and service targets
- Provide first contact resolution in all customer interactions
- Maintain accurate membership information in accordance with HCF policy and procedure

**About you**
- Demonstrated experience or an aspirational drive to sell to members and provide a great customer experience
- Previous experience in a customer service environment
- The ability to quickly learn complex computer systems
- Ability to work in a team environment
- Ability to adapt positively to frequently changing work practices and needs
- Have the ability to work six weeks fulltime to participate in comprehensive training

**Culture**

Working in the health insurance industry, we know how important it is to prioritise the wellbeing of our own people. We want to provide you with the skills and tools you need to support your own wellbeing journey, so that you can be at your best.

We’re all about creating a fantastic people experience, guided by our values, so that we can in turn better deliver for our members. We work with our people to create a work experience that is inclusive, supportive, safe and respectful so we can do the best for our members.

**Benefits**
- Up to 50 % discount on health cover, pet and travel insurance
- Organisational wide Recognition & Rewards program
- Generous Parental Leave Scheme
- Health and Wellbeing Initiatives
- Additional time off in the form of a "Family & Friends day"

  • Customer Service Manager

    5 days ago

    Marion, Australia Myer Full time

    **Job no**: 942354 **Work type**: Permanent / Full time **Location**: Marion **From humble beginnings in downtown Bendigo to supporting Australian communities far and wide - Myer has always been a special place, transcending beyond just a place to work**. **Myer is a place for finding life-long friendships, a safe space with a big heart. Here, you’re...

  • Customer Services Team Member

    6 days ago

    Marion, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service Team Member

    20 hours ago

    Marion, Australia Bunnings Full time

    At Bunnings, you’ll make a positive difference to our business and beyond. Bunnings is the leading retailer of home improvement and lifestyle products in Australia and New Zealand and a major supplier to project builders, commercial tradespeople and the housing industry. Operating from a network of stores, trade centres, frame and truss sites, and online,...

  • Customer Service Team Member

    6 days ago

    Marion, Australia Bunnings Full time

    **Join us and experience Bunnings from the other side of the counter!** **What’s in it for you**when you’re part of our**team**: - Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few - Free standard OnePass membership - Access to over 100+ exclusive team member benefits across health, shopping,...

  • Customer Service Team Member

    6 days ago

    Marion, Australia Bunnings Full time

    Join us and experience Bunnings from the other side of the counter! What’s in it for you when you’re part of our team: - Team discount at Bunnings and other Wesfarmers brands including Kmart, Target and Officeworks to name a few- Free standard OnePass membership- Access to over 100+ exclusive team member benefits across health, shopping, travel and...

  • Customer Experience Expert

    1 day ago

    Marion, Australia O'Brien Glass Industries Limited Full time

    Our Customer Service and Administration Team is the first point of contact to our AutoGlass customers. Our Marion Service Centre are looking for an experienced Customer Service Expert with Administraion experience to start ASAP and be able to hit the ground running! - ** Days**:Monday - Friday 8.00am-4.00pm - Must be able to work some Saturdays as...

  • Telstra Retail: Part Time Customer Service and

    2 weeks ago

    Marion, Australia Telstra Full time

    Employment Type Permanent Closing Date 17 Nov 2024 11:59pm Job Title Telstra Retail: Part Time Customer Service and Sales Consultant MARION Job Summary As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and...

  • Telstra Retail: Part Time Customer Service and

    4 days ago

    Marion, Australia Telstra Full time

    **Employment Type **:Permanent **Closing Date **:17 Nov 2024 11:59pm **Job Title **:Telstra Retail: Part Time Customer Service and Sales Consultant MARION **Job Summary** As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store...

  • Customer Service Sales

    1 week ago

    Marion, Australia PTC Phone Tech & Comm Full time

    **About Us**: PTC Phone Tech & Comm are the market leader in all things Mobile & Tech! Established in 2009 and still family owned to this day our specialty is Phone Accessories and Express Phone repairs. With a vision for the future and continuing to expand our brand and product range we have over 80 stores and no plans to slow down. Our product range...

  • Enrolments Liaison Officer

    20 hours ago

    Marion, Australia Westminster School Full time

    Westminster is a leading coeducational, Early Learning to Year 12, day and boarding Uniting Church school. We aspire to be the best school for an exceptional education, developing individuals of great character to achieve more than they thought possible. We want Westminster to have a world class reputation, renowned for a genuine focus on wellbeing, inspired...