Insurance Loss Adjustor

5 days ago

Canberra, Australia Capital SMART Repairs Full time

With over 50 repair centres across Australia and New Zealand, Capital S.M.A.R.T Repairs is the industry leader of the collision repair industry, specialising in small, medium, and larger repairs. We are the pioneers of customer satisfaction and innovation standards, and pride ourselves on providing our employees with a safe, supportive and best in industry working conditions.

About the Role

We are seeking an experienced, personable customer service orientated Insurance Loss Adjuster to join the team.

Reporting to the Centre Manager this role will work within our large network of repair facilities and you will be provided with stability and opportunity.

Key Responsibilities:

- Providing excellent customer service to clients and work providers
- Accurately quote vehicles in a timely manner and in accordance with average repair cost targets and insurer/company procedures
- Complete quotes as required onsite, off-site and online
- Processing vehicles onsite by carrying out vehicle arrival inspections, including mapping and imaging
- Manage parts for repairs to ensure timely arrival and cost effectiveness as required
- Manage suppliers to ensure additional work is recorded and authorised in a timely manner
- Assist with production management of the centre where required
- Ensure vehicles are repaired to their pre-accident condition
- Hand over completed repairs to customers

About You
- Proven experience within a similar position including experience in the preparation of estimates / quotations in the automotive smash repair industry
- Proven experience with AudaNet would be highly desirable
- Ibody experience desirable but not necessary
- Excellent customer service skills including building rapport with customers and work providers
- Highly professional and personable
- Strong systems experience and competent computer abilities
- Excel an advantage but not a necessary
- Excellent verbal and written communication skills
- Ability to meet strict deadlines
- Ability to problem solve and excellent accuracy and attention to detail
- Able to work effectively and collaboratively with the team
- Strong commitment to work in a safe manner
- High attention to detail
- Be reliable, punctual & hardworking

We are leaders in the repair industry and offer:

- Competitive salary
- A wide range of Employee benefits including: Employee Assistance Program, discounted Health Insurance, discounted Novated Leasing, discounted motor insurance and more
- Team environment
- Genuine opportunities for career development and progression

To become a member of our team you must have:

- Minimum 4 years experience

**Salary**: $70,000.00 - $100,000.00 per year

Schedule:

- 10 hour shift

Ability to commute/relocate:

- Wagga Wagga, NSW 2650: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

**Salary**: $70,000.00 - $90,000.00 per year

Schedule:

- Monday to Friday

Ability to commute/relocate:

- ACT ACT: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

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