Manager Operations Hub

Permanent Full Time, 38hr week
- Competitive salary + super + salary packaging options + Corporate discounts across Health insurance, technology and more
- Location: Fortitude Valley with flexible and hybrid working opportunities

**There’s No Us Without U. Care with Us, for Today and Tomorrow**

There's no life without water, and at Urban Utilities, we live and breathe that knowledge every single day. It's why our people are so passionate about what they do and how they do it. And it's why we need people like **YOU**. Come shape our future with us and make a real and lasting impact across our teams.

**Your opportunity**:
Our Operations and Maintenance Planning team have an opportunity for a **Manager Operations Hub** to drive a digital transformation uplift for our 24/7 Control Room to ensure continuity of customer service standards at all hours, across all regions.

Leading a diverse team of teams, including the 24/7 Control Room which delivers real-time 24x7 operational monitoring and control, the Manager Operations Control is accountable to develop world class Control Room capability that ensures the day to day operational performance of 9500km water network and 9700km wastewater network is executed to ensure the safety of our staff and our customers, protect the environment and public health, deliver an exceptional customer experience and minimize cost in the long run.

This includes leading a structured approach to operational incident management, integrating with the corporate emergency management framework and utilising operational systems to ensure all reactive issues are resolved in a controlled, efficient and planned manner in the first instance.

Reporting to the GM Operations and Maintenance Planning, success in this role will be measured by how well operational technology is leveraged to prevent operation events, effective day to day operational and customer decisions being made, controlling operational incidents to deliver on customer experience, successful management of repeat performance issues to resolution and informed and collaborative involvement with broader organisation on network and event status.

To land this role, you will need the following:

- Significant experience working with operational technologies and systems such as SCADA, GIS, CMMS.
- Demonstrated ability to understand the technical dimensions of operating a water utility and the associated regulatory obligations.
- Experience in incident management and business continuity planning.
- Demonstrated superior stakeholder management with strong interpersonal and written communication skills.

You’ll find more details in the position description here Manager Operations Hub (5) 1.pdf

**About you**:

- A relevant degree qualification in engineering, science or business or equivalent experience.
- Experience or qualifications in emergency management or business resilience would be highly regarded.
- Significant experience working with operational technologies and systems such as SCADA, GIS, CMMS.
- Demonstrated ability to understand the technical dimensions of operating a water utility and the associated regulatory obligations.
- Experience in incident management and business continuity planning.
- Demonstrated superior stakeholder management with strong interpersonal and written communication skills.
- Demonstrated experience leading a 24/7 environment that has significant organisational impact and urgency associated.
- Experience and a passion for being a great leader.
- Experience leading remote operational service teams is desirable

**Why Urban Utilities?**

At Urban Utilities, the work we do is about so much more than the bottom line. We're a leading provider of world-class drinking water and wastewater services to the vibrant communities of Brisbane, Ipswich, Lockyer Valley, Somerset, and Scenic Rim. As we continue to grow, we're committed to planning ahead and shaping a sustainable future around water for generations to come.

At the core of our work lies genuine care: for our team, our customers, communities, and the environment. From the flush of a toilet to major infrastructure projects and residential developments, we're dedicated to being there every step of the way.

Our HQ is in Fortitude Valley, Brisbane, but you'll find us all over SEQ - working in cool places like the SAS Laboratory in Darra, field-based depots in Eagle Farm, Acacia Ridge, Bundamba, and wastewater treatment plants dotted across the region.

We know the chance to thrive, and progress comes hand in hand with the support to balance work with life. So, you’ll access an increasingly diverse range of benefits and initiatives that’ll help you bring the best you. Speaking of which, here’s just a sample of the benefits we offer our team:

- Generous Salary Packaging options, including novated leases
- Corporate discounts across Health insurance, technology and more
- 18 weeks of paid parental leave, 15 days personal leave including two proac