Customer Service Representative

2 weeks ago

Old Toongabbie, Australia Vantive Full time

Vantive is a vital organ therapy company on a mission to extend lives and expand possibilities for patients and care teams everywhere. For 70 years, our team has driven meaningful innovations in kidney care. As we build on our legacy, we are deepening our commitment to elevating the dialysis experience through digital solutions and advanced services, while looking beyond kidney care and investing in transforming vital organ therapies. Greater flexibility and efficiency in therapy administration for care teams, and longer, fuller lives for patients— that is what Vantive aspires to deliver.

We believe Vantive will not only build our leadership in the kidney care space, it will also offer meaningful work to those who join us. At Vantive, you will become part of a community of people who are focused, courageous and don’t settle for the mediocre. Each of us is driven to help improve patients’ lives worldwide. Join us in advancing our mission to extend lives and expand possibilities.

**Position**: Customer Service Representative

**Work Location**:Vantive New Office Victoria Cross (North Sydney)

**Reporting Manager**: Customer Service Team Leader

**Normal Working Hours**: Mon-Fri 8:00-17:00 (2 days Working from home)

**Travel**: Not required

**Responsibilities**:

- Assist clinics and patients with order related inquiries including product availability, price queries and product or service complaints.
- Ensure order receipt and processing is completed efficiently to ensure customers receive goods as requested.
- Once processed promptly and accurately, liaise with distribution and logistics partners to ensure timely delivery in full.
- Clearly communicate with all Baxter Healthcare customers regarding their orders or queries.
- Liaise with Sales and Marketing staff to complete quotes that reflect Baxter's professionalism and business image.
- Organize return of products and processing of credit in a timely manner to keep customer accounts up to date.

**Qualifications**:

- Desire to deliver great customer service every time and ability to connect with a diverse range of people
- An empathetic and resilient nature and being able to stay positive even when the pressure may be on; Strong customer service.
- Experience in a similar role within a fast-paced environment working in supply chain, preferably in the medical industry.
- Sound verbal and written communication with high attention to detail
- High level accuracy, numeracy and demonstrated learning agility
- Strong computer skills with experience using a large ERP system (ideally JDE & Salesforces)
- Growth mindset or experience in process improvements will be highly regarded

**Reasonable Accommodation**

**Recruitment Fraud Notice**

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