
Member Experience Team Lead
6 days ago
**No Cold Calling - all calls are to existing RACV members**:
- **Hybrid Working Environment - No weekends**:
- **Great RACV Benefits**
Join RACV and become part of a team that genuinely cares. For over 115 years, we’ve supported members on the road, at home, and while travelling. Making a positive impact every day.
As the **Member Experience Team Leader**, you’ll guide and empower a team of Outbound Specialists to deliver proactive, engaging, and customer-first conversations to existing RACV members. Your leadership will be instrumental in driving performance, fostering a positive team culture, and leading outbound strategies that support member engagement and retention.
**Role Details**:
- **Full-time, permanent role starting 14th July 2025**:
- **Monday to Friday, shifts designated between the hours of 8am-6pm.**:
- **Hybrid working**:
- **Paid training and ongoing support**
**What you’ll do**
- Lead, coach and motivate a team to deliver exceptional outbound service to existing RACV members
- Drive performance and engagement through meaningful member interactions
- Oversee outbound initiatives to existing members and customers based on provided lists and campaigns
- Collaborate with stakeholders and improve processes for better outcomes
- Use data and insights to optimise outbound strategies and team performance
**What you bring**
- Proven leadership experience in outbound sales or customer service
- Strong people and communication skills
- A customer-first, results-driven mindset
- Ability to build team culture, manage change and work strategically
- Experience working in a fast-paced contact centre environment
- Strategic thinking and data-driven decision-making
- Qualifications in Business, Training or Project Management (desirable)
**RACV benefits**
- Great discounts on Insurance and Free Basic Emergency Roadside Assistance.
- Free secure onsite staff car park.
- Discounts on accommodation at RACV Resorts.
- Outdoor courtyard with facilities to enjoy during breaks.
- Onsite café with barista made coffee.
- Free onsite mobility hub and gym.
Ready to reach your full potential? Curious about where this role could take you? Then join our team where the work is meaningful, making a difference matters, and you can grow your career in more ways than one.
At RACV, we believe that maintaining a diverse and inclusive workplace is an important element in our continued success. We want our people to feel welcome, supported and appreciated for who they are and what they bring to our business. If you require any reasonable adjustments to the recruitment process and/or the role, please let our Talent Acquisition Team know.
Applicants will be required to provide evidence of their eligibility to work in Australia, and consent to a criminal record check.
-
Member Experience Outbound Specialist
6 days ago
Noble Park, Australia RACV Full time**No Cold Calling - all calls are to existing RACV members**: - **Hybrid Working Environment - No weekends**: - **Great RACV Benefits** Join RACV and become part of a team that genuinely cares. For over 115 years, we’ve supported members on the road, at home, and while travelling. Making a positive impact every day. We’re on the lookout for...
-
Team Member
6 days ago
Noble Park North, Australia Euro Garages AU Full time**Part Time Employment**: - **$16 - $24/Hour + Penalty Rates + Discounts**: - **Join a supportive team, we make a positive difference for each other We are currently looking for Team Members to join our frontline Fuel team at our **Noble Park **store. We are dedicated to putting the customer first and creating great experiences to keep them coming back for...
-
Sales Support Team Member
2 weeks ago
Arndell Park, Australia Lead Group Consultancy Full timeArndell Park - 65K salary + Super needs of the customer both internal and external. Working as part of a team and adapting to a continuous focus on improving the cust **Accountabilities** - Respond and attend to customer enquires in an efficient manner. - Proactively manage customers’ expectations by keeping them informed of progress and changes. -...
-
Production Team Member
4 days ago
Noble Park North, Australia Prima Printing Full timePrima is not your ordinary print manufacturing facility. We are a dynamic and creative team where we move fast and are passionate about delivering high quality and high standards to our customers. Our values of consideration, passion and execution have helped us to become the largest consumer print manufacturer in Australia and are at the core of creating a...
-
Production Team Member
6 days ago
Noble Park North, Australia Prima Printing Full timeAs the **people behind the print **we are looking for enthusiastic and hard-working team members to join our team located in Noble Park North. Simple packing, sorting, quality checking and basic machine operations. No experience needed! We specialise in creating personalised photo products like photobooks, wall art, canvases, personalised mugs, face masks,...
-
Manufacturing Team Member
4 days ago
Noble Park North, Australia Prima Printing Full timeAs the **people behind the print **we are looking for enthusiastic and hard-working team members to join our growing team located in Noble Park North. We specialise in creating personalised on demand photo products like photobooks, wall art, canvases, personalised mugs, t-shirts and cards! We have full time roles available in our production team involving...
-
Manufacturing Team Member
6 days ago
Noble Park North, Australia Prima Printing Full timeAs the **people behind the print **we are looking for enthusiastic and hard-working team members to join our growing team located in Noble Park North. We specialise in creating personalised on demand photo products like photobooks, wall art, framed art prints, personalised mugs, t-shirts and cards! We have a Part Time role available Wednesday-Friday in our...
-
Maintenance Team Leader
1 day ago
Regency Park, Australia Team Global Express Full timeAbout the role We are looking for someone to fill this position who will safely and effectively maintain GE Equipment assets through day-to-day leadership of individual maintenance team ensuring OEM and legislative standards are met. They will work with the Manager to achieve optimum fleet availability and utilisation through team training, efficiencies and...
-
Team Member
6 days ago
Albert Park, Australia Spotlight Full timeSpotlight has grown to become the largest fabric, craft, party and home decorating superstores. Starting as a single dress fabric stall at Queen Victoria Market, we have now grown to over 130 stores across Australasia. Our culture is all about our people, get ready to start your career at Australia's leading specialty retailer today! If you have the kind of...
-
Team Member
2 weeks ago
Hyde Park, Queensland, Australia Coles Group Full time $40,000 - $80,000 per yearIt takes the connection of team members in many different roles to run more than 800 supermarkets across Australia. Whether you're in-store or delivering to a customers' door, life in-front or behind the shelves is fast, and it's fun. Joining Coles Supermarkets means you'll belong in a team of diverse personalities, cultures, backgrounds and beliefs, just...