Manager, Implementation

5 days ago

Sydney, Australia Rippling Full time

**About Rippling**

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

**About the role**

We are looking for a seasoned implementation leader to join our Implementation team. As a first line manager, you will coach and develop a team of 6-8 Implementation Managers, engage on high priority customers and drive improvement on key metrics. You will also coordinate cross-functionally with our Sales, Product & Engineering and Customer Support teams to ensure a seamless customer onboarding experience.

**What you will do**
- Develop Implementation Managers through hands-on coaching and mentorship
- Support hiring & onboarding of new Implementation Managers
- Successfully resolve customer escalations for maximum satisfaction and positive relationships
- Drive customer adoption of key features and best practices
- Continuously evaluate, improve, and streamline internal processes for increased simplicity and efficiency
- Track, monitor & continuously improve performance on key metrics & KPIs
- Collaborate cross-functionally with Rippling Sales, Technical Account Management and Support teams to create a seamless customer journey
- Collaborate with Product & Engineering to continuously improve product functionality based on customer feedback in Implementation

**What you will need**
- 5+ years of SaaS experience in professional services, implementation, or customer success
- 2+ years of professional experience leading a team; passion for supporting and guiding a team’s growth, career progress, and job performance
- Ruthless prioritisation and time management
- Boundless energy to help your team and your customers...all with a “can-do” attitude
- Strong attention to detail and ability to solve complex, interdependent problems
- Flexible to scaling and changing organisations and responsibilities

**Additional Information**

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.

li-hybrid

  • Implementation Manager

    1 week ago

    Sydney, New South Wales, Australia ADP Full time $80,000 - $120,000 per year

    Position Title:  Implementation ManagerReporting Line:  Implementation DirectorPosition Purpose:Management of ADP's Implementation team and associated activities to ensure timely and efficient delivery of all aspects of ADP's implementation services to all new and/or existing clients across multiple market segments.Key Responsibilities:Manage and plan...

  • Implementation Manager

    1 week ago

    Sydney, Australia Rippling Full time

    **About Rippling** Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take...

  • Implementation Manager

    5 days ago

    Sydney, Australia Rippling Full time

    **About Rippling** Rippling is the first way for businesses to manage all of their HR & IT—payroll, benefits, computers, apps, and more—in one unified workforce platform. By connecting every business system to one source of truth for employee data, businesses can automate all of the manual work they normally need to do to make employee changes. Take...

  • Implementation Manager

    4 days ago

    Sydney, Australia Granite Consulting Full time

    Implementation Manager - 6 months - Sydney Our client, a reputed financial services company, is looking for an Implementation Manager with experience in IT infrastructure projects to work on a contract basis in Melbourne/Sydney. Key Requirements: - Overall IT experience of 10+ years. - Project delivery experience within multiple infrastructure arenas -...

  • Implementation Manager

    1 week ago

    Sydney, Australia Relevance AI Full time

    Relevance AI enables companies to delegating as much work as possible to AI. Our no-code platform helps people build an AI Workforce with "agents" - autonomous, reasoning bots. We enable companies to completely automate work such as outbound lead gen with our BDR agent template. For the first time ever, teams are only limited by their ideas instead of their...

  • Implementation Manager

    2 weeks ago

    Sydney, Australia Ingenious Build Full time

    At INGENIOUS.BUILD, we have developed a top-notch platform for companies in the real estate and construction industries worldwide. Our platform enables companies to easily manage all aspects of their projects from start to finish, both internally and with other project participants. And if you’ve got what it takes, you’ll be directly involved in its...

  • Implementation Manager

    2 days ago

    Sydney, New South Wales, Australia Commerce Full time $104,000 - $130,878 per year

    Welcome to the Agentic Commerce EraAt Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce, Feedonomics, and Makeswift, we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless...

  • Implementation Manager

    1 week ago

    Sydney, Australia XPT Software Australia PTY Ltd Full time

    **About us**: **About XPT** - XPT Software Australia PTY Ltd, incorporated in 2016, is a Software Services company - XPT works with top clients across Australia in Banking, Insurance, Telecom, Retail, Energy, Mining and Manufacturing domains. - We have 120+ technocrats in Australia working at our client locations. - XPT Software Australia is part of group...

  • Implementation Manager

    2 weeks ago

    Sydney, New South Wales, Australia Worldpay Pty Ltd Full time $90,000 - $120,000 per year

    Are you ready to write your next chapter?Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we...

  • Implementation Manager

    1 week ago

    Sydney, Australia Atlas Technology Solutions Full time

    We believe in a world where growth thrives across borders and cultures. That's why our Founder and CEO Rick Hammell started Atlas, coining the term Employer of Record (EOR) simultaneously. As an EOR, Atlas employs people to work for companies anywhere in the world. Before we came along, the only businesses offering a similar solution were essentially...