Cyber Culture Change Specialist

**Job no**: 9FRQT

**What you'll be doing**

This role involves expertise in Privacy, Cyber security culture change, awareness, and education, to raise the resilience of all catch staff and contracted partners to protect against cyber and data incidents caused by human error and behaviors. It will be playing key role in acting as support/back up function in the operation of the customer payment fraud prevention service.

The time is now to be part of the Catch team. No two days are alike, and we are embarking on remarkable growth.

You Could Expect Your Typical Day To Include Some Of The Following Things:
Lead activities to raise the resilience of all catch staff to protect against cyber-attacks. This will be approx. 70-80% of the role and include some or all of:

- Drive the design and delivery of a Cyber Security Culture and awareness program,
- Regularly present, educate and influence Catch staff on matters of Information Security.
- Develop and maintain a plan and roadmap for the function with a 1-3-year outlook.
- Run regular phishing campaigns and report on the results.
- Recommend high risk staff groups and areas of training needed to address.
- Enhance and evolve the Cybersecurity compliance and induction training in conjunction with People and Culture team.
- Review and recommend content to include in compliance/induction training.
- Develop and recommend KPI’s and reports to measure the effectiveness of simulated phishing, and compliance training
- Ensure that all regular awareness activities are included in the Information Security Governance Calendar.
- Recommend enhancements to Catch security policy and staff Acceptable use of technology standard.
- Provide thought leadership on the future cyber threats and appropriate staff awareness needs

Provide support, back up and advice to the Payment Fraud Lead in matters relating to customer security, fraud cases and customer security awareness. This will be approx. 20-30% of the role and include some or all of:

- Handling customer inquiries & escalations regarding general payment or fraudulent transaction inquiries.
- Utilizing and management of automated fraud detection tool on transactions and analysing fraud trends and preventing orders from processing
- Weekly/Monthly reporting of any fraud trends, chargeback rates and payment related data.
- Advising on security related communication awareness initiatives relating to Catch customers.

**The skills you’ll have**
- ** **Working knowledge of cybersecurity culture change and awareness and payment fraud principles and practices
- 3+ years in Information Security, payments processing or fraud detection
- Clear understanding of the cyber-threats that aim to exploit human weaknesses in an organization and good practice controls that protect against them.
- Working knowledge of cybersecurity principles and practices
- Clear and fluid communication style when articulating ideas
- Strong presentation and project management skills and be able to influence and receive buy-in from a wide range of stakeholders to drive forward security initiatives.
- Excellent communication skills
- Strong attention to detail
- Thrives on change and shows creative thinking and initiative

**Join our team of Catchies**

There has never been a more exciting time to join the Catch Team

Our people are at the heart of everything we do and will go above and beyond for our customers “To be the trusted place where Australians start their shopping journey”.

**Working at Catch, you’ll experience**:

- Flexibility comes in all shapes and sizes at Catch, and as part of our commitment to flexibility, we offer all team members the opportunity to take control over when, where and how work is accomplished depending on your role.
- To help our team members juggle the demands of work and life, our health and wellbeing program aims to encourage positive morale and help employees reduce stress through the promotion of work/ life balance.
- To enable our team members to give back to our communities, we offer a day’s paid volunteer leave
- My Catch Perks - up to 5% discount off selected retailers including Kmart, Target, Bunnings and Officeworks
- An organisation that is experiencing incredible growth
- Support and collaboration, not just with their immediate team, but with the broader organisation as well
- Other unbelievable benefits and perks like free Club Catch membership, study support, in house learning and development, parental leave programs, plus loads more...

**Who are Catch?**

Back in 2006, Catch set out to shake up Australia’s online retail landscape. We’ve come a long way since

We’re not just one of the country’s top eCommerce players, with a proven track record of growth, an award-winning digital platform and second to none customer experience offering. Behind the scenes, we’re a world-class team of creatives, strategists, developers and innovators, and we’re on the hunt for like-minded people to jump