Customer Care Representative

5 days ago

Sydney, Australia Australian Unity Full time

**What's on Offer**:
We value our employees and the wonderful work they do. Our employees enjoy an enviable range of benefits, including the following:

- Enjoy additional yearly paid **Well-Being & Community leave days**:

- **14 week paid parental leave**, with equal benefit for** both parent**s PLUS our **Bump to Baby** program
- **Fitness Passport** - a discounted workplace health and fitness program
- **Employee Assistance Program** - support and assistance for you and your partner at those times in life when you need it most
- **Flexible Working **- Hybrid work model
- Attractive** employee discounts** on Australian Unity Banking products, Private Health and General Insurance
- **Novated Leasing** - enjoy a new car whilst salary packaging with Maxxia
- **Travel and Accommodation** - care hire, travel insurance and accommodation discounts

**Your New Role**

As a **Customer Care **Representative, you will join our amazing Customer Care Team where you will be a central point of contact for our Home Care customers nationally. You will deliver quality customer service outcomes and solutions to customers and their loved ones who are looking for that extra helping hand, in and out of their own homes.

This role can be based in our **Parramatta **Office in **Sydney. **You will have flexibility to work a **hybrid work model** with most days work from home**. **This role** **enables you to bring your whole self to work and truly make a difference every day.

You will be the central point of contact for our Home Care Service Customers nationally, delivering quality customer service outcomes and solutions to customers and loved ones looking for an additional hand in and out of the home.

**Duties of your new Customer Care Representative position**:

- Assist customers with their enquiries through Inbound and Outbound contact.
- Identify solutions for customers in a complex environment to meet their needs.
- Reviewing customer information and action incoming referrals in line with regulatory service requirements.
- Provide efficient, friendly and professional service to all internal and external customers.
- Maintain industry knowledge by participating in relevant training and development programs as agreed.
- Develop superior knowledge of Australian Unity products, service offering and consult with customers to match the best outcome.
- Collaborate with branches to deliver a seamless experience to our customers.
- A rotating fortnightly roster (8AM start and 5PM finish) Monday - Friday.

**About you**
- Passionate about helping people and looking after your Real Wellbeing
- Aligned to our values of being Warm, Bold & Honest
- Thrive in an environment where new opportunities are explored and tested
- A commitment to continual learning and linking this to service delivery
- Previous experience within the Aged Care industry is a bonus, however, not a show stopper
- Confident using technology to supporting outcomes for customers
- Ability to empathise to customer needs and articulate solutions to support
- Love being part of a team
- Your training will be conducted remotely, so your ability to work autonomously and being a self-motivator is a must

**Recruitment Agencies

  • Customer Care Representative

    1 week ago

    Sydney, New South Wales, Australia EssilorLuxottica SA Full time

    Join to apply for the Customer Care Representative role at EssilorLuxottica1 week ago Be among the first 25 applicantsJoin to apply for the Customer Care Representative role at EssilorLuxotticaAs a Customer Care Representative, you will support our sales team as well as our clientsby taking inbound calls, responding to emails and finding quick resolutions by...

  • Customer Care Representative

    3 weeks ago

    Sydney, New South Wales, Australia PVH Corp. Full time

    Join to apply for the Customer Care Representative role at PVH Corp.Join to apply for the Customer Care Representative role at PVH Corp.Get AI-powered advice on this job and more exclusive features.Generous discounts on all brands - Calvin Klein, Tommy Hilfiger & Van HeusenPaid Parental Leave Scheme as per Company PolicyCorporate discount with...

  • Customer Care Representative

    6 days ago

    Sydney, New South Wales, Australia Dksh Full time

    **Location**:St Leonards, AU, AU**Global Business Unit**:CG**Job Function**:Client and Customer Services**Requisition Number**:164264**Description**:**Job Summary****Drive Growth. Be the Difference.**At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to...

  • Customer Care Representative

    1 week ago

    Sydney, New South Wales, Australia Dksh Full time

    Location: Sydney, AU, AU- Global Business Unit: CG- Job Function: Client and Customer Services- Requisition Number: 168715- Description:- **Drive Growth. Be the Difference.**At DKSH, our mission is to enhance lives by connecting people with exceptional products, services, and insights. As the trusted partner for companies looking to expand their reach in...

  • Customer Care Representative

    1 week ago

    Sydney, New South Wales, Australia Australian Unity Full time

    **Your New Opportunity**Our Home Health platform is a leading integrated healthcare business delivering in home clinical care and services that meet the needs of the wider community. As on of our **Customer Care Representatives**, you will join our amazing Customer Care Team where you will be a central point of contact for our Home Care customers nationally....

  • Customer Care Representative

    3 weeks ago

    Sydney, New South Wales, Australia Greencross Vet Hospital Full time

    Customer Care Representative - ARH HomebushCustomer Care Representative - ARH Homebush3 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job DescriptionThe Animal Referral Hospital is one of the most respected emergency and specialist veterinary hospitals in Sydney. Located in Homebush in Sydney's Inner...

  • Customer Care Representative

    1 week ago

    Sydney, New South Wales, Australia Greencross Vet Hospital Full time

    Customer Care Representative - ARH HomebushCustomer Care Representative - ARH Homebush3 weeks ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Job DescriptionThe Animal Referral Hospital is one of the most respected emergency and specialist veterinary hospitals in Sydney. Located in Homebush in Sydney's Inner...

  • Customer Service Representative

    1 week ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Gosford Contact Centre | Tuggerah, Toukley, Erina, Woy Woy and Gosford Service Centres****Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680**Digital Service Representative -**SNSW Clerk Grade 2/3- starting annual salary...

  • Customer Service Representative

    7 days ago

    Sydney, New South Wales, Australia Nsw Department Of Customer Service Full time

    **Customer Concierge Operator****Digital Service Representative****Customer Service Representative****Newcastle Contact Centre | Newcastle, Wallsend, Warners Bay, Toronto, Cessnock, Maitland, Raymond Terrace, Nelson Bay, Singleton and Muswellbrook Service Centres**- **Customer Concierge Operator -**SNSW Clerk Grade 2- starting annual salary $60,680-...

  • Customer Care Representative

    2 days ago

    Sydney, Australia HILTI Full time

    **What's the role?**: We currently have an exciting opportunity to join our forward thinking Customer Service team based at our Corporate Office in Rhodes, Sydney! Reporting to the Customer Care Team Leader, your new role as a Customer Care Representative will see you taking ownership of our customer experience by providing a seamless customer care and...