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Customer Solutions Consultant

3 weeks ago

Canberra, Australia Red Energy Full time

**Customer Solutions Consultant**
Owned by the mighty Snowy Hydro we are 100% Australian owned and operated providing an exceptional customer experience to all of our 1.2 million customers across Australia. We are so proud that for the last 13 years in a row we have won the Canstar Most Satisfied Customer Award for Electricity Providers

**The Customer Solutions Role**

At Red Energy, our Customer Solutions team has a challenging and complex role that requires empathy, a level head and an outstanding service ethic. As part of the Customer Solutions team, you will be the first point of contact for all of our customers who call into our contact centre, meaning the types of calls they get in a day are nice and varied - There is never a dull moment

You will have experience working with customers and understand the importance of active listening and empathy. We encourage you to give us an opportunity to see what you have that differentiates you, and what you can bring to our high performing Contact Centre.

**You will be working on a rotating roster, working between the hours of 8:00am - 8:30pm Monday to Friday, and Saturday between 9:00am - 5:30pm.**

**THE PERKS**:

- Feel secure in a permanent ongoing full time role, while mostly working from the comfort of your own home
- Potential to earn a KPI based bonus every six months, on top of your generous yearly salary Plus a 6 monthly performance and salary review period
- The option to purchase an additional 4 weeks of leave.That’s up to 8 weeks per year
- We know every dollar counts right now - that's why all Red Energy employees have access to discounted electricity and gas rates Get recognised for your hard work and be rewarded with vouchers and products through our employee nomination program

Job Reference: RED00101010