Customer Experience Executive

3 days ago

Sydney, Australia Stockland Full time

A diversified property company
- Permanent full-time opportunity
- Flexibility is at the core of our culture. An opportunity to balance work and life.

We have an opportunity for a Customer Experience Executive to join the team at Stockland M_Park, based in Macquarie Park. Deliver a tailored customer experience at a thriving new workplace precinct through a curated program of events and initiatives designed to engage and excite workers, tenants, retailers and the surrounding community. Maintain and develop relationships with key stakeholders to ensure continual improvement of the Customer Engagement Program.

**About the Role**
- Identify and engage key stakeholders, relevant local groups, retailers and businesses to develop relationships and cultivate partnerships and participation opportunities.
- Roll-out and the ongoing development and ownership of the Customer Engagement Program.
- Ownership of the digital customer engagement platform (Web and Mobile App version), including content creation and ensuring all information is compelling, accurate and relevant.
- Design and implement communications (via the Web and Mobile App, Salesforce or alternate method) to support the Customer Engagement Program.
- Support Marketing and Tenant Stakeholder initiatives designed to generate community awareness, brand positioning, traffic generation, stakeholder engagement or leasing objectives.
- Responsible for on-site digital screen content and management including digital directories, lift screens and other screens for communication and promotion of the Customer Engagement Program.
- Update and create bespoke Collateral
- Manage the budget to deliver the Customer Engagement Program, and seek to generate cost savings through efficiencies and relationship building with partner companies/suppliers.
- Reporting as required to convey customer insights, trends and behaviours, as well as success of initiatives.
- Take ‘ownership’ of the Vision Centre to ensure optimal presentation, and encourage visitation and usage of it by the workplace community and stakeholder groups.

**About You**
- Demonstrated skills in stakeholder management.
- Demonstrated skills in project/event management.
- Strong written and verbal communication and presentation skills
- Strong networking skills
- Appropriate qualification or experience (e.g., marketing, communications, event management, project management).
- At least two years’ experience in a role with transferrable skillsets.
- Strong computer skills and ability to learn new CMS.
- Graphic design skills are an advantage but not mandatory

**The Stockland Proposition**

At Stockland we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

We recognise the importance of flexibility and work life-quality and over 80% of our employees have informal or formal flexible work arrangements. Additionally, Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this.

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.

  • Experience Leader

    2 weeks ago

    Sydney, Australia GrowPro Experience Full time

    **About us** We are GrowPro Experience, an international Startup that designs experiences and offers free advice to adventurous souls who want to live, study, and work abroad. **Your functions** - Welcoming students in local coworking (includes airport pick up service) - Negotiation with local partners (related to events and destination activities) -...

  • Customer Experience Executive

    3 days ago

    Sydney, Australia Stockland Full time

    **Build a solid foundation and continue to grow and expand on your marketing career.**: - **Drive retailer and community engagement through execution of key campaigns.**: - **12-month fixed term contract - Wetherill Park Shopping Centre.** We currently have an opportunity for a motivated Customer Experience Executive to join the team at Stockland...

  • Customer Experience Lead

    2 weeks ago

    Sydney, Australia NSW Government -Customer Strategy & Technology Full time

    **About us** Transport for NSW keeps our State moving by providing safe, integrated and efficient transport systems. We put our customers at the centre of everything we do - and we do a lot. We connect people, communities and industry and manage how they use our road, rail and maritime networks and services, and even active modes like walking and cycling....

  • Enterprise Account Executive

    5 days ago

    Sydney, Australia Qualtrics Full time

    The Qualtrics XM Platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without. Joining Qualtrics means becoming part of a team bold enough to...

  • Logistics Customer Experience Specialist

    2 weeks ago

    Sydney, Australia Six Degrees Executive Full time

    Location: - Sydney- Job Type: - Permanent- Salary: - $94205 - $110095 per annum- Contact: - James Jamieson**Our Clients** operate within the molecular science space and provide their clients, most of whom are household names, with bespoke chemicals that allow their products to become more sustainable and help the world to become a cleaner place. As a result...

  • Executive Officer

    2 weeks ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Executive Officer** **Clerk Grade**:11/12 **Annual Salary Range**:$149,739 - $173,174 + superannuation **Employment Type**:Ongoing, Full-Time **Location**:McKell Building (Haymarket, Sydney) - weekly office attendance is required **About the Brand, Digital and Communications Team** The Brand, Digital and Communications (BDC) team plays a critical...

  • Service Designer

    1 week ago

    Sydney, Australia The Customer Experience Company Full time

    **What to expect**: Here at The Customer Experience Company we believe in making experiences better for everyone, including our team. We value our people, create space for them to lead and innovate, and work within a flat and flexible workplace that empowers everyone to create change. We believe that growth and learning is an on-going journey, and are...

  • Ecommerce Executive

    2 days ago

    Sydney, Australia Six Degrees Executive Full time

    Location: - Sydney- Job Type: - Permanent- Salary: - $90000 per annum- Contact: - Tylan Hart**Ecommerce Executive** **About the company** *** We are thrilled to be partnering with Modibodi to seek a talented Ecommerce Executive to join their team in Sydney. As a global leader in leakproof clothing, Modibodi develop products for all body types and leaks,...

  • Executive Assistant

    1 week ago

    Sydney, Australia NSW Department of Customer Service Full time

    Clerk Grade: 7/8 Employment Type: Ongoing, Full-time Location: Working principally in one of our Revenue NSW offices (Lithgow, Maitland, Gosford, Parramatta or Wollongong). This role sits within Revenue NSW in the Fines & Debt team About the team Your day-to-day - Liaising with the Senior Management of RNSW and Directors reporting into the Executive...

  • Executive Support Officer

    3 days ago

    Sydney, Australia NSW Department of Customer Service Full time

    **Executive Support Officer** - **Employment Type**: Ongoing (1 role) - **Location**: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable) - **Grade**: Clerk Grade 5/6 - **Salary Range**:$97,027 - $107,059 p.a. base salary dependent on experience, plus 11.5%...