Client Services Officer

2 weeks ago

Melbourne, Australia Pepperstone Group Full time

The Pepperstone story started in 2010. Our team describes us as a place for the creative and the driven. We’re a team who do things a little differently: we’re a global fintech that was born digital, nimble, connected, and united in our purpose to truly support every one of our customers’ quests for trading mastery. Our people are motivated to develop their career in FinTech in a vibrant and fast-paced environment. We thrive on progress - for our traders and for ourselves. We possess a unique organisational culture, combined with a vibrant and fast-paced working environment for driven people who want to grow their career in finance and do so with one of the world's fastest-growing FX brokers.

*
The Role*

To thrive in this role, you'll be curious and have a basic understanding of the Forex industry. You'll recognise the importance of providing amazing customer service and balancing compliance and regulatory requirements.

Previous hands-on experience would be beneficial, but isn't necessary We can teach you everything you need in this role. The markets don't stand still, and neither do we.

*
Skills & Experience*
- Experience in a customer service role and a passion for providing excellent customer service
- Proven ability to effectively communicate both written and verbal
- Attention to detail with the ability to maintain quality even in busy times
- Strong relationship-building skills, both internally and externally
- Ability to use good judgment, act, and make decisions with integrity
- Desire and passion for continuous learning, improvement, and innovation
- Ability to effectively collaborate and work as part of a team
- Ability to work in a fast-paced and ever-evolving environment where priorities can change quickly

**Perks & Benefits**
- Competitive salary
- Genuinely collaborative and friendly culture
- Flexible working arrangements - we value work-life balance
- Generous parental leave policy
- Fully stocked kitchen with lots of snacks
- End-of-Trip Facilities: Bicycle parking and showers
- Ongoing Personal Development & Training
- Employee Assistance Program
- Frequent team events and celebrations

**About Pepperstone**

Pepperstone is an online Forex and CFD Broker providing traders across the globe with cutting-edge technology to trade the world’s markets. Our award-winning combination of outstanding customer service coupled with incredibly low-cost pricing across all FX, CFDs, and Commodities has resulted in Pepperstone being one of the world’s fastest-growing FX brokers. Our focus is to support every one of our customers’ quests for trading mastery.

We're a nimble global company, we respond to changes in the markets and regulatory environment quickly. This means we need to collaborate and communicate You will be part of a wider passionate and friendly team, and whilst things may not always go to plan, we learn quickly and continually make progress. Check out what our team are saying on Glassdoor

You'll build your career in a supportive environment, with a focus on results, as well as professional and personal growth opportunities.

Pepperstone is an equal opportunity employer.

**Job Types**: Part-time, Permanent

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