State Contract Services Manager

5 days ago

Greater Brisbane QLD, Australia Stockland Full time

**The Opportunity - Help Build Places Where People Love to Live**

We’re looking for a strategic and experienced **State Contract Services Manager** to join our Brisbane based office to lead our Contract Services team and drive excellence across our contracts process. This role is pivotal in ensuring seamless customer experiences, managing complex legal arrangements, and partnering with internal stakeholders to meet sales and settlement targets.

**What You’ll Do**:

- Act as a strategic business partner to internal stakeholders, enhancing the internal customer experience
- Lead a team of Contract Specialists, managing workloads and forecasting to ensure operational efficiency
- Oversee the preparation and management of contracts, variations, cancellations, and terminations
- Handle escalations from Strategic Partners and ensure timely resolution
- Monitor and mitigate risks in the contracts process, including trust account and hardship requests
- Review and sign financial and transfer documents in PEXA during peak periods
- Improve templates, SOPs, playbooks, and training materials in response to regulatory updates
- Provide tactical oversight of Legal Representatives and Strategic Partners
- Ensure compliance with all policies and procedures, including trust accounting and escalation protocols

**About You**

**Experience & Skills That Count**:

- Licensed Conveyancer or Lawyer (Essential)
- Minimum 5-7 years of conveyancing or relevant legal experience
- Strong business partnering experience with internal and external stakeholders
- Deep understanding of contract management and transaction processing
- Experience leading high-performing teams and managing operational risk

**The Right Mindset**:

- Customer-centric with a proactive and adaptive approach
- Collaborative leader who builds strong relationships and drives change
- Sound judgment and decision-making capabilities
- Committed to excellence, compliance, and continuous improvement

**Your ‘Why’**:
You’re passionate about creating seamless and compliant contract processes that support business success. You thrive in leadership roles where you can make a meaningful impact, and you’re looking for a role that offers challenge, variety, and the opportunity to shape best practice across a national function.

**The Stockland Proposition**

At Stockland, we are a community delivering outcomes that benefit the community at large. We work collaboratively and inclusively, building strong working relationships. Our portfolio is diverse and so are the opportunities for professional and career development. We are committed to providing our people with broad experiences to build a successful career.

Stockland has a strong commitment to achieving the best outcomes through an inclusive and collaborative culture. Our customers come from diverse backgrounds and we want our teams to reflect this.

We offer competitive remuneration and benefits. Benefits include free to access or subsidised lifestyle, health, well-being and financial services products.

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