Client Care Coordinator

2 weeks ago

Mudgeeraba, Australia VetPartners Full time

**CLIENT CARE COORDINATOR - Vetcall Mudgeeraba**

**Vetcall Mudgeeraba** is a popular and thriving veterinary practice serving our local community of pet lovers. Our modern clinic and friendly team are looking for an experienced medical receptionist, a real go getter with a bright smile to run our busy front of house services and provide exceptional customer care.

**To be considered you must meet the following criteria**:

- Demonstrated experience working in a direct client facing position in a veterinary or medical/dental environment
- Ability to coordinate animal medical cases and priorities with the veterinary team
- Experience managing appointment books and scheduling software
- Ability to engage and educate clients on our services and wellness programs
- Advanced account skills managing estimates, invoicing and payment options
- Maintain standards of care through records, reminders and recalls
- Excellent verbal and written communication with both clients and team members
- Maintaining information and records in accordance with our privacy standards
- Vibrant, compassionate and warm nature to put our clients and pets at ease
- Coordinate our social media, campaigns and google requirements
- Maintain work health and safety compliance with visitors, suppliers and trades
- Ensure our reception and waiting area is always clean and well presented

Reporting to the Practice Manager, you will be an integral part of our close-knit team to ensure that our clients and pets receive the best possible care and attention. You should have a natural love for animals and strive for a stress-free environment.

This is a full-time position, working Mon to Fri 7:45am to 4pm.

We offer an exciting workplace where no day is the same, ongoing development, team incentives plus staff discounts and benefits.

**Applications can be addressed to;**

Renae Bentley - Practice Manager

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