Shopkeeper

WHO YOU ARE

You love People, a passion for home furnishing and selling. You have experience managing and leading large teams within retail or similar, with a strong belief in delivering customer service excellence. You have the ability to lead, inspire and motivate teams within a fast-paced large retailer knowing when to be hands on. You are an enthusiastic leader that thrives on the buzz you can only get from those unpredictable days. You are a true customer advocate that provides rapid customer-focused solutions all with a smile on your face, whilst also monitoring the performance of individual products and the selling area of responsibility, striving for operational excellence.
You are also available to work across the store opening hours, including some late night and every other weekend.

YOUR RESPONSIBILITIES

Your responsibilities will include, but not limited to:

- Creating an environment of trust by encouraging open, constructive, honest, two-way feedback with your team and other colleagues while providing an inspiring and motivating direction for co-workers and engaging them fully in the IKEA objectives
- Lead the business through people by demonstrating high leadership capabilities.
- Your leadership is based on performing and delivering while learning and developing.
- Optimising sales and profitability by taking ownership of the range and actively promoting the IKEA commercial priorities and volume commitments.
- Acting quickly on commercial opportunities and customer feedback, as well as keeping an active eye on competition, supply and performance analysis.
- Knowing your range and presenting the width and depth of the IKEA range in order to satisfy and inspire visitors.
- Ensuring that the shop is in excellent shape and fully stocked at all times so that customers can make a buying decision on their own.

TOGETHER AS A TEAM

With the Sales department leading the customer shopping experience, not only do we need to have extensive knowledge of the IKEA product range but we’re constantly finding new ways of making real connections with our customers to maximise sales and profitability within the IKEA Vision of creating a better everyday life for the many people