Technical Trainer

**Do you love sharing your knowledge and taking on exciting new challenges?**:
**Showcase your talent as an ING Technical Trainer**:
It’s a fun and exciting time to join ING and we are looking for passionate, driven and flexible **Technical Trainers** to join our high performing **Technical Training Team.**

We have **2 Full-Time Permanent opportunities **based in **Wyong**, where you’ll partner with the business to deliver learning solutions to our Contact Centre team regarding products, process, procedures, and systems. You’ll deliver effective facilitation and evaluation of induction and upskill training programs, and business projects across multiple product streams.

You’ll also be responsible for identifying training requirements, analysing existing capabilities and delivering measurable solutions that meet the needs of the business and individuals. Additionally, maintenance and enhancements of existing training solutions will be required to ensure the experience is current and relevant to each learner.

If you’re passionate about helping people grow and succeed, keep on reading

**What are you going to do? You will be**
- Delivering the current suite of training programs in a consistent and engaging manner, catering to various learning preferences, and fostering a safe and inclusive learning environment;
- Effectively managing participant behaviour in accordance with ING policies and Orange Code Behaviours;
- Identifying and providing feedback on learner performance to Capability Coaches and Team Leaders;
- Reviewing performance data and working with stakeholders to reduce gaps;
- Updating training materials to incorporate changes to process/procedure.

**What are we looking for? Someone who has**
- Experience as a technical trainer or similar will be essential. Qualifications in training or RG146 certification will be highly regarded.
- A genuine passion for developing and coaching others, and helping them to achieve set goals.
- The ability to communicate confidently and provide constructive feedback effectively to a diverse background of stakeholders.
- A strong drive for risk and compliance, as well as the ability to follow process and procedure.
- The ability to be adaptable and flexible in a wide range of challenging situations.
- A proactive mindset and thrives in a busy and dynamic environment.

**What are the benefits for you?**
- Annual rest day - an extra day of leave
- Annual impact day - volunteer to have an impact on the community
- Superannuation paid fortnightly - grow your super faster
- Open, dynamic and supportive team environment.
- Employee Wellbeing Program so that you can be your “Best You.”
- Parental Leave of up to 14 weeks paid leave to eligible employees.
- Free onsite parking at our Wyong office.

**About Us**

At ING, we want to make life simpler and more worthwhile - for everyone who banks with us, for the people who work with us, and the community at large, too.

When you come to work at ING, you’re joining a modern and progressive team where individuality isn’t just accepted, it’s encouraged. You’ll be surrounded by people who are friendly, inclusive and respectful, who want you to reach your potential. It’s one of the many reasons we’re proud to be an Employer of Choice for Gender Equality.

We give people the freedom to take risks, stay curious and think differently, and seek new and better ways to make things happen. We’re here to help you get ahead. And with our global network, there’s plenty of scope to take your career in new directions, perhaps even ones you’ve never considered.

Sound like the kind of place you’d feel at home? We’d love to hear from you.

(One last thing, ING operates a direct talent sourcing model. So no agency introductions, please.)