Workforce Optimisation Lead

**TAFE SA**
**Job reference**: 643727
**Location**: 5010 - REGENCY PARK
**Job status**: Ongoing
**Eligibility**: Open to Everyone
- **Full-time, ongoing role**:

- **Based at TAFE SA, Regency Campus**:

- **ASO6 salary range, $98,478 - $104,165 p.a. + Super**

**About TAFE SA**
Awarded the Training Provider of the Year at the 2021, 2022 and 2024 SA Training Awards, TAFE SA ensures all South Australian students have access to quality education and skills training across a number of regional and metropolitan locations.

By working with TAFE SA, you’ll have the opportunity to advance your career in a diverse and inclusive organisation, while helping to deliver job-ready skills and meaningful outcomes for students across our state.

**About the role**
**TAFE SA** is looking for a Workforce Optimisation Lead to champion operational excellence and lead us towards stronger workforce planning. As the **Workforce Optimisation Lead**, you will play a pivotal role in ensuring the Student Experience Directorate is equipped with the right resources to meet service demands efficiently. This newly created position involves designing and implementing innovative workforce strategies to optimise talent and resources. You will partner with leaders across the directorate to align workforce planning with organisational goals. You will use your skills and experience to forecast trends and demands through the implementation of a workforce management system, and drive performance improvements through data analysis and real-time resource allocation.

**Key Responsibilities**:

- Develop and implement workforce management and scheduling tools.
- Forecast and monitor resource allocation across Student Experience teams.
- Collaborate with leaders to align workforce skillsets with service needs.
- Provide real-time workforce adjustments to maintain service levels.
- Analyse performance metrics, prepare reports, and recommend improvements.
- Consult on continuous workforce improvement initiatives.
- Cultivate relationships with internal and external stakeholders to support service delivery goals.

**Key Selection Criteria**:

- Proven experience managing workforce optimisation, including proficiency with workforce management software.
- Strong analytical skills for forecasting and reporting on workforce data.
- Exceptional communication skills, including report writing and business case development.
- Expertise in designing and improving workforce strategies and evaluation frameworks.
- Strong interpersonal and relationship management abilities.
- Ability to work independently, manage competing priorities, and deliver results under pressure.
- Understanding of Aboriginal culture and community.
- Desirable: Training in workforce management for customer service or contact centres.

Please refer to the Role Description for more information about the position.

**Special Conditions**
- Some out of hours work may be required during peak periods in line with business needs.
- Some intra/interstate travel and overnight absences may be required.
- Incumbent will be required to participate in the department’s Performance Development Program
- Eligibility to work in Australia.

Please refer to the Role Description for all Special Conditions.

**Application Instructions**:
**Inclusion and Flexibility Statement**

TAFE SA offers a range of work options to attract and retain great staff, including part-time. We support employees to manage their work-life balance at all stages of their lives. Applicants are encouraged to discuss the flexible working arrangements for this role.

**Enquiries**
Christine Inkster
Manager Student Engagement and Customer Service
**Ph**: 872103083

**Applications close**: 10/01/2025 11:45 PM

**Flexibility Statement**
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.