Administration/quality Control Officer

**Administration Quality Officer - Aged Care Facility**

Retreat Care is a recognized leader in the provision of quality Aged Care services in Australia. Operating across three sites in both metropolitan and regional areas, we understand that people are the key to ensuring quality both in service delivery and in cultivating a positive workplace culture.

We are seeking a suitably experienced Administration and Quality Officer for a position within our Bangalor Retreat Facility at Tweed Heads West. Bangalor Retreat is a High/Low Care facility including a Secure Dementia Specific area.

As a Administration and Quality Officer you will work with Management to provide point of contact for enquiries and visitors to Bangalor Retreat and assist as required with administration duties.
GENERAL RESPONSIBILITIES
1. To be familiar with the values, objectives, policies, and procedures applicable to Bangalor Retreat.

2. To maintain all aspects of confidentiality relating to the residents and any policies or procedures at Bangalor Retreat.

3. To function as an effective Team member and to continually strive to improve your own Personal Development in a manner that will enable you to become a Key Staff member of the organisation.

4. To promote Bangalor Retreat, Mandalay Retreat and Ashmore Retreat to residents, relatives, and members of the public.
TO BE SUCCESSFUL IN THIS ROLE YOU WILL
1. Demonstrate experience working in a similar role. You will have the ability to work independently and have strong organisation and time management skills.

2. Be available to work Monday to Friday

3. Have a current national police check

4. Have up to date COVID-19 and Influenza Vaccination Certificates

5. Be reliable

SPECIFIC FUNCTIONS AND RESPONSIBILITIES

1. To work to continuously improve the standards at Bangalor Retreat and work as a team member in obtaining Quality Assurance

2. Human Resource duties including assisting Facility Coordinator with recruitment, employment packs, documentation and orientation.

3. Managing enquiries, facility tours, admissions including financial negotiations and residential agreements.

4. Maintain staff database to ensure documentation is up to date.

5. Police Checks - sending out notification to employees advising of pending expiries

6. Ensure staff VISA documentation is up to date.

7. Staff appraisals - sending out notification and appraisal documentation to employees

8. Maintain Resident database to ensure documentation is up to date.

9. Attend meetings, taking and documenting of minutes.

10. General administration - photocopying, making enquiry, employment, orientation and admission packs ensuring adequate stock at all times.

11. Reception cover for breaks

12. Facilitating the Quality Assurance Audit Program including completion and follow up of audits. Trending and analysing of facility surveys and assisting with implementation of continuous improvements.

13. Assisting management and directors with word processing of documentation

14. Any other duties as specified from time to time by Management.

The benefits of working with Retreat Care are that we endeavour to make a real difference to our Residents. We will work together to accommodate staff shift preferences.

**COVID-19 considerations**:
Bangalor Retreat has COVID-19 procedures in place to protect residents and staff.

**Job Types**: Full-time, Casual

**Salary**: $22.90 - $34.50 per hour

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Tweed Heads West, NSW 2486: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Do you have a current Police Check or willing to obtain one prior to commencement

Work Authorisation:

- Australia (preferred)