Salesforce Functional Analyst

WEM Civil is a leading civil contractor in NSW, delivering high-quality residential, industrial, and infrastructure projects across Greater Sydney, the Illawarra, and Hunter Regions. With a strong focus on safety, environmental sustainability, and innovation, we pride ourselves on completing projects on time and within budget.

Our team of over 300 skilled professionals is driven by our core values - Team, Trust, Customer First, and Legacy. At WEM, we foster a supportive and empowering environment where every team member is encouraged to thrive. If you’re looking to build a meaningful career with a company that genuinely values your contribution and invests in your growth - this is the place for you.

**The Opportunity**

We’re currently seeking a Salesforce Functional Analyst to join the WEM team.

Based full-time at our Bella Vista office, you’ll take the lead on enhancing and evolving our mature Salesforce platform and broader technology stack. You’ll be a key player in driving system improvements, streamlining cross-functional integration, and supporting our teams with scalable solutions that align with business priorities.

This is an exciting opportunity to take ownership of a critical business system, champion innovation, and contribute to the successful delivery of WEM’s technology strategy.

**Key Responsibilities**:

- Partner with business stakeholders to understand requirements and translate them into functional Salesforce solutions
- Lead workshops, discovery sessions, and stakeholder interviews to elicit and document user stories, acceptance criteria, and process flows
- Design and configure Salesforce components (including Flows, Page Layouts, Record Types, Validation Rules, and Custom Objects) aligned with best practices
- Act as the primary liaison between business units and technical teams (developers, architects) to ensure accurate solution delivery
- Manage the product backlog, sprint planning, and UAT activities for Salesforce-related initiatives
- Monitor platform usage and identify opportunities to improve user experience, automation, and data quality
- Mentor junior analysts and contribute to capability uplift across the internal technology team
- Stay up to date with Salesforce platform updates and assess their relevance for the business

**What We’re Looking For**:

- 5+ years of hands-on experience as a Salesforce Functional Analyst or Salesforce Admin
- Proven experience gathering and translating requirements into business-ready solutions using Salesforce core features (Sales Cloud, Service Cloud, Experience Cloud, etc.)
- Strong understanding of Salesforce declarative tools (especially Flow)
- Experience in Agile environments and using tools such as Jira or Azure DevOps
- Ability to map complex business processes and suggest streamlined alternatives using Salesforce functionality
- A proactive and positive attitude with the ability to use initiative
- Great communication and organisation skills, including strong attention to detail
- Strategic and analytical thinking skills with the ability to problem-solve

**Want to Impress Us Even More?**
- Salesforce Administrator or Business Analyst Certification (e.g., Salesforce Certified Administrator, Business Analyst, or Advanced Admin).
- Exposure to integration tools, middleware, and APIs.
- Exposure to Salesforce Field Service
- Experience in a civil construction, utilities, or field services environment.
- Familiarity with Salesforce development lifecycle, version control, and release management processes.

**WEM Team Benefits**:

- ** Remuneration**:Competitive salary aligned with your experience
- **Wellbeing**:Access to our Employee Assistance Program for mental health and wellbeing support
- ** Security**:**Paid income protection insurance and up to $1,000 per successful employee referral
- ** Community Engagement**:Opportunities to support and engage in community programs such as the Black Dog Institute and Sydney Children’s Hospitals Foundation
- ** Culture**:Regular social events, team celebrations, and a recognition program that values and rewards contributions
- ** Career Growth**: Endless career opportunities with structured training and mentoring

**Want To See What We’re About?**

**Additional Information**:

- Applicants should submit a current resume and cover letter
- This role Involves occasional site travel across our project areas (Sydney’s Northwest, Southwest, the Hunter, and Illawarra). A shared vehicle is provided to support this requirement
- Applicants must be authorised to work in Australia and reside in the relevant geographic area

WEM Civil is an equal opportunity employer, committed to fostering a diverse and inclusive workplace where everyone feels respected, valued, and empowered to succeed.

**Ready to Take the Next Step?**

Join us and be part of WEM Civil’s continued success and growth.