Team Leader

2 days ago

Melbourne, Australia Probe CX Full time

We’re looking for an experienced Team Leader to lead a high-performing team of client care appointment setters on behalf of a health hearing service provider. This role is perfect for a people-focused leader who thrives in a results-driven environment and enjoys coaching, mentoring, and collaborating with clients.

This role involves overseeing the appointment-setting process, driving sales performance, and mentoring team members to excel in their roles.

**Key Details**:

- Full Time | Monday to Friday | 8:30am to 5:30pm
- Onsite | Melbourne CBD

**Key Responsibilities**:

- ** Lead and Inspire**:Guide, coordinate, and motivate your team to consistently achieve and exceed daily, weekly, and campaign targets.
- ** Strategize for Success**:Develop and implement innovative sales strategies to boost appointment-setting efficiency and revenue growth.
- ** Monitor and Optimise**:Analyse key performance metrics, providing insightful recommendations to enhance team efficiency and outcomes.
- ** Develop Talent**:**Coach, mentor, and conduct regular training sessions and performance reviews to ensure the continuous professional development of your team members.
- ** Collaborate for Seamless Service**:Work closely with hearing care specialists and other stakeholders to ensure smooth service delivery and exceptional client satisfaction.
- ** Resolve with Care**:Manage and resolve escalated customer concerns promptly and professionally, maintaining trust and satisfaction.
- ** Ensure Accuracy**:Maintain precise documentation and reporting of coaching, development, performance management, sales activities, and customer interactions within client management systems.

**About you**:

- Proven experience leading appointment setting campaigns or in a similar contact centre environment.
- Strong leadership and people management skills.
- Ability to analyse data, build reports, and present insights clearly.
- Experience using dialer systems.
- A proactive, engaging, and results-focused approach.

If you’re a natural leader who loves driving results, motivating teams, and delivering exceptional client outcomes, we’d love to hear from you.

**What’s in it for you?**
- Become part of an established and high-achieving team.
- Access an unlimited mental health and well-being platform, empowering you to stay balanced and thrive both personally and professionally.
- Access to everyday savings: From technology, phone bills, fuel and groceries to fashion, restaurants and entertainment. Our employee benefits provider Flare can help you save every day with well-known brands

**About Probe CX**

Probe CX is a global business of 17,000 team members. We believe in combining human expertise with technology to deliver exceptional results. We are a digitally-enabled and data-driven company, but first & foremost we are people-purpose led. Our team members are instrumental in delivering on our promise to provide a human touch to every interaction.

**How to Apply?**

Probe CX firmly believes that the strength of our company lies with the diversity and talent of our people. We are proud to foster an inclusive culture that embraces individuals of all races, genders, ethnicities, abilities, and backgrounds. We provide space for everyone, embracing different perspectives, making room for opportunities for each individual to thrive. Join us in celebrating you and your 100% authentic self

  • Knowledge and Process Team Leader

    4 days ago

    Melbourne Airport, Australia Team Global Express Full time

    About the Role Team Global Express (TGE) is seeking a high calibre, experienced Knowledge & Process Team Leader to join our Service Operations team. You will have the opportunity to lead our Knowledge & Process team in order to identify, plan, design and deliver service excellence to our customers via our Service contact centres. The position is primarily...

  • Fleet Team Leader

    1 week ago

    Port Melbourne, Australia Team Global Express Full time

    Purpose of the Job To be successful in this position you would provide leadership and management all Refrigerated fleet activities at Team Global Express Refrigeration Melbourne. Primary Duties & Responsibilities include but not limited to: - Efficient organisation and management of all depot PUD staff and resources.- Ensure local fleet organisation and...

  • Team Leader

    6 days ago

    Melbourne, Victoria, Australia Entura Full time $80,000 - $120,000 per year

    We have an exciting opportunity for an experienced individual to join the Entura team in a role as the team leader for the Spatial and Data Services team.As one of the world's most experienced specialist power and water consulting firms, Entura can offer you a coveted opportunity to work with highly regarded industry experts and thought leaders. Through our...

  • Team Leader

    1 week ago

    Melbourne, Australia Melbourne Health Full time

    -Location: Melbourne | Northern Metropolitan Job type: Not provided Organisation: Melbourne Health Salary: Salary not specified Occupation: Medical Reference: 64179 **Team Leader** - ** Targeted Long Term Intervention Team Leader (SW3, OT3, RPN4, P3)**: - **Northern Area Mental Health Service - Hotham Street Community Team (Preston)**: **Your New...

  • Team Leader

    2 days ago

    Melbourne, Victoria, Australia Hydro Tasmania Full time $80,000 - $120,000 per year

    Job no: 497827Work type: Permanent Full timeLocation: Melbourne, Hobart, TrevallynCategories: Engineering & Technical, Senior ManagementWe have an exciting opportunity for an experienced individual to join the Entura team in a role as the team leader for the Spatial and Data Services team.As one of the world's most experienced specialist power and water...

  • Team Leader

    5 days ago

    Melbourne, Victoria, Australia Dayne Full time $80,000 - $120,000 per year

    Challenging Dynamic Fun Environment Hands On Role - Retail Energy Market Attractive Salary Package - City Fringe In order to service the growing demand for specialised services in the Retail Energy Market, we are looking for leaders.This Operations Team Leader role is available for an experienced "hands on" leader with strong knowledge of the Billing,...

  • Team Leader

    7 days ago

    Melbourne, Victoria, Australia FinXL Full time $80,000 - $120,000 per year

    Job detailsPosted07 November 2025SalaryNegotiableLocationMelbourneJob type PermanentDiscipline Customer ExperienceReference90M0682647_ Job descriptionTeam Leader - Managed Network & Security ServicesFinXL: Your Partner in Technology SolutionsFinXL is a leading Australian IT services and solutions company dedicated to deploying expert teams to tackle complex...

  • Team Leader

    1 week ago

    Melbourne, Victoria, Australia Jivaro Full time $100,000 - $120,000 per year

    Team Leader$76,515- $97,500 + superannuationRole Summary The Team Leader is responsible for supporting the daily store operations and supervising the sales floor team to deliver exceptional services, to drive results and to ensure operational excellence of the store. As a team leader you will provide guidance and support to your team while ensuring...

  • Team Leader

    1 week ago

    Melbourne, Victoria, Australia Realm Property Cleaning Services Full time $60,000 - $90,000 per year

    TEAM LEADER - COMMERCIAL WINDOW CLEANERREALM PROPERTY CLEANING SERVICES PTY LTDBONUSES PAID  FAMILY OWNED     VARIETY OF JOB  PROJECTSWe are seeking an motivated , reliable and detail oriented individual to join our team as an Team Leader for our Ground Crew WorksThe successful candidate must have proven 2 years experience using water fed poles, gutter...

  • Team Leader

    6 days ago

    Melbourne, Australia Probe CX Full time

    **About the Role** We have an exciting opportunity for a passionate leader to coach, manage, and support a small team of Customer Service Specialists. This role is perfect for someone who is dedicated to leading and developing teams while driving business outcomes. As the Team Leader, you will be responsible for the management of team performance and...