Sydney Airport Duty Manager

14 hours ago

Mascot, Australia Star Aviation Services Full time

**Introduction**:
Star Aviation is Australia's most dedicated Ground Handling service provider, partnering with a number of Airlines and Airports. We pride ourselves on being big enough to manage, yet small enough to care
**Description**:
As a Duty Manager, no two days will be the same, where you will be responsible for the day-to-day oversight and management of Star Aviation’s operations at the Sydney Airport. This role has a strong focus on team member development and performance management, in addition to ensuring an extremely high standard of customer service is delivered and operational SLA’s are achieved in a fast-paced environment..
This role is a full-time role on a shiftwork roster.
You will be required to have the ability to be available to work shifts which could commence as early as 04:00am and finish as late as 01:00am.
**Key responsibilities of the role include**:

- Service Delivery and Shift Management
- Management of operational performance
- Consistency in achieving KPI's relating to safety, on-time performance, customer satisfaction and financial deliverables.
- Ensure team member training is compliant and knowledge is retained
- Coach and develop Team Leaders as necessary to ensure that the team functions effectively.
- Where required, resource management related to Day of Operations as well as arranging replacement staff due to unplanned leave or surge requirements.

**Skills and Experiences**:
**A bit about you**:

- Experience within the Aviation/Airline Industry, in above and below wing operations.
- A valid provisional or full Australian driver license.
- A valid Aviation Security Identification Card (ASIC) - or ability to obtain one
- A valid authority to Drive Airside Card (ADA) - or ability to obtain one
- Excellent organisation and time management skills
- Working in a high-pressure environment and to strict timelines
- Customer focus to deliver exceptional service
- Ability to adapt to changing priorities and situations
- Able to work well in a fast-paced team environment
- Clear communication and excellent interpersonal skills.
- Capable of Incident Report writing, in plain and clear English
- Previous experience managing and motivating a team
- Caring approach to dealing with people
- Can anticipate needs, be agile and flexible to ensure deadlines are met
- Strong ability to problem solve and deliver solution-based outcomes
- Thorough understanding of the importance of safety

On offer is structured ongoing career training and development, employee rewards programs, and the opportunity to become part of a close-knit family culture in a dynamic Australian business. You'll also receive access to discounts and benefits across travel, retail, lifestyle and other areas, from a huge variety of companies, including SpecSavers, Contiki Holidays, Hello Fresh, Koala Furniture and many more

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