Esg Consultant

**Your Team responsibilities**

Consultants must be adaptable, eager problem solvers, and able to lead cross-organization teams. Great communications skills are a must as they represent MSCI ESG Research to all levels of client management. As MSCI ESG Research continues to grow, our clients span some of the world's largest asset manager, pension funds, and foundations. Managing the relationships for a portfolio of clients exposes Consultants to a wide range of institution types and ensures a challenging role with daily client interactions. To succeed in the role, a Consultant must learn about ESG products and issues, about their client's line of business and investment process and constraints and then bring that knowledge together to provide insight and best practices to those client organizations.

Performance is based on a combination of factors including account renewal rates, proactive management and client communication, contract value growth and pre-sales activities. In the pre-sales role, the Consultants partners with the sales team, bringing industry and product expertise to initial client meetings. After a client has begun using MSCI ESG Research products, the Consultant owns and manages the client experience. This entails offering proactive support, expertise on ESG services and usage, and participating in the client renewal process.

**What we will offer you**:

- At MSCI, we provide competitive benefits programs in every region in which we do business. While our benefits plans vary in availability in our different locations, we offer a broad range of benefits that are part of the value you receive as a MSCI employee. Wherever you are with us, you will find benefits that can help ensure your health and well-being and contribute to your financial security.
- A hybrid work environment, for the vast majority of employees, offering a more progressive way of working to give you the flexibility, accountability, and responsibility to empower you to perform at your very best. At the center of this way of working is a culture which is built on a strong foundation of trust. We trust our people and they trust our organization’s leaders to support them.
- An inclusive and performance driven culture where you are empowered to maximize your potential in an environment where all individuals are respected and encouraged to bring their authentic selves to work
- A purposeful approach to Wellbeing to provide you with all the resources you need to be your best at work and in your personal life. Our Here For You Employee Assistance Program provides confidential emotional support with local experts, financial and legal advice in a wide range of issues as well as access to online information, resources and tools. All the services are available for our employees free of charge.

**Your key responsibilities -**
- Act as a trusted advisor for clients and their advocate within MSCI ESG Research
- Drive revenue growth with outstanding client service
- Serve as domain expert on MSCI ESG Research's suite of ESG products and service
- Achieve target renewal rate
- Proactively communicate and educate clients on key ESG matters
- Monitor and ensure client satisfaction;
- Identify accounts at risk and create a plan to ensure revenue and client retention; working with cross-functional teams to address issues in a timely manner
- Develop/drive account management plans for all clients;
- Conduct regular calls/visits with clients (health checks, training, relationship planning and review).
- Identify and communicate up-sell opportunities to sales team
- Conduct product training for clients
- Build up ESG industry expertise in order to guide client in integrating ESG research into their investments processes
- Perform frequent testing of new product features
- Continually assess target market and work with management to ensure company is offering relevant services
- Encourage and facilitate meetings between clients and research analysts
- Act as liaison between client and internal MSCI ESG Research teams for key client initiatives
- Communicate market requirements to ESG Research business leaders
- Attend relevant industry events
- Take ownership for projects to help improve client service delivery and team efficiency

**Your skills and experience that will help you excel **_- _**
- Good understanding of the ESG market and how ESG factors impact the investment process
- Excellent organizational, presentation and communication skills
- Innovative, motivated, client-oriented and commercially-aware thinker
- Demonstrated project management skills - define scope, resources and time lines and manage to deliverables
- A team player able to effectively manage the expectations of a diverse and demanding client base
- Absolute personal and business integrity
- Knowledge of the financial services industry is required

**How we’ll support you**
- Coaching, support and encouragement from experts in your team
- Access to a wide range of learn