Venue Manager

**VENUE MANAGER**

**Position Reports To**

(Owners/Directors)

**Work Location**

HABA Rye

2201-2209 Point Nepean Road

Rye VICTORIA 3941

**Nature of Employment**

Permanent

**Working Capacity**

Full Time

**MAIN DUTIES & RESPONSIBILITIES**

**Venue Operations**
- Managing day to day operations of the venue
- Managing the opening and closing procedures of the venue
- Leading from the front to deliver a consistently high standard of service, food and beverages to customers that ensures repeat business
- Maintaining venue presentation, safety and cleanliness standards
- Ensuring adherence to practices of Responsible Service of Alcohol (RSA)
- Operating cash registers and reconciling report figures and banking
- Ensuring the smooth operation of events within the venue, from start to finish
- Handling customer complaints politely and professionally
- Maintaining appropriate systems and procedures for the venue
- Order of service from the guest arriving on site to departing.
- Assist and coordinate signage

**People and Culture**
- Supervising and managing floor and bar staff
- Cultivate a team environment among employees
- Recruiting, training and ongoing development of staff
- Staff retention

**Reporting and Administration**
- Organize the development of weekly, monthly and quarterly budget setting
- Overseeing stock ordering across beverage, consumables and disposables
- Liaising with stock auditor as needed
- Prepare for and lead regular team meetings
- Liaise with external vendors/suppliers and meet with company reps
- Cash up reports and incident reports completed and made aware to Owners
- Organize and conduct weekly meeting and agenda with detailed minutes and action items to be completed in a timely manner.
- Conduct monthly staff meeting and training sessions
- Implement banking procedures including cash float, change orders and EFTPOS settlements.

**Marketing**
- Managing marketing material and activities.
- Working with Events Manager and Directors to develop and market events and packages
- Lead in house event activations.

**Workplace Health and Safety**
- Implement, lead and ensure compliance with Workplace Health and Safety obligations to ensure the safety of patrons, employees and all other visitors to the venue.

**SKILLS AND EXPERIENCE REQUIRED**

**Qualifications**
- Hold a valid Victorian Responsible Service of Alcohol (RSA) certificate
- Relevant Food Safety certificate
- Have full Australian working rights

**Experience**
- Previous experience in a venue management role

**Skills**
- A passion for the hospitality industry
- Love working in a fast-paced restaurant/bar environment
- Be self-motivated and possess great time management skills
- Enthusiastic about providing exceptional and consistent customer service
- An ability to lead by example, and guide and motivate staff
- Solutions focused with great problem-solving skills
- A strong work ethic and a ‘can-do’ attitude
- Excellent communication and interpersonal skills
- Analytical and cash handling skills
- A sense of responsibility and dedication to a role

**OTHER REQUIREMENTS**
- Willingness to work days, nights and weekends (flexible availability to suit business needs)

**Salary**: From $75,000.00 per year

**Benefits**:

- Professional development assistance
- Salary packaging

Schedule:

- 8 hour shift

Supplemental pay types:

- Performance bonus
- Signing bonus

Ability to commute/relocate:

- Rye, VIC 3941: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (required)

Shift availability:

- Day Shift (required)
- Night Shift (required)