Client Relations Manager

2 weeks ago

Sydney, Australia FIS Global Full time

**Position Type**:
Full time
**Type Of Hire**:
Experienced (relevant combo of work and education)
**Education Desired**:
Bachelor of Commerce/Business
**Travel Percentage**:
10 - 15%
Are you ready to unleash your full potential? We’re looking for people who are passionate about payments to chart Worldpay’s path to being the largest and most-loved payments company in the world.

**About the team**

As a Customer Success Manager, you will be responsible for ensuring excellent and consistent rapport with Worldpay's customers. You will act as the primary liaison for the service side of the client relationship.

**What you will be doing**:

- Ensure a positive and consistent relationship across assigned clients.
- Serve as primary point of contact to support problem resolution and ensure client retention.
- Develop strong working relationships with assigned clients and Worldpay teams.
- Coordinate with clients, relationship managers and other appropriate areas to ensure clients are supported and all operational arrangements are in place to service assigned accounts.
- Guide and provide training to clients on how to maximize their usage of Worldpay’s solutions.
- Represent the voice of the client throughout Worldpay.
- Other related duties as assigned.

**What you will need**:

- Degree qualifications with at least 5 years of related working experience.
- The ability to establish and maintain effective working relationships, both internally as well as externally
- Organizational and time management skills
- Broad knowledge of payments products and related services
- A strong aptitude to analyze and solve problems
- Strong communication skills.

**Added bonus if you have**:

- Prior payments related experiences a plus

**What we offer you**
- A competitive salary and benefits
- A variety of career development tools, resources and opportunities
- The chance to work on some of the most challenging, relevant issues in the payment industry
- Time to support charities and give back in your community

**Privacy Statement**

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

**Sourcing Model**

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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