Patient Services Assistant

Location: Melbourne | Southern Metropolitan

Job type: Full time, Part time

Organisation: Monash Health

**Salary**: Salary not specified

Occupation: Administration/Secretarial, Facilities Management, Health and Allied Health

Reference: 59481

**Our journey**

As a Monash Health hospital, the Victorian Heart Hospital will be uniquely positioned to provide tailored cardiovascular care for all Victorians, and specialised life-saving procedures for our community. As the first dedicated cardiac facility in Australia, the heart hospital will feature a unique, patient centred model of care. It will provide advancing research and teaching and will be home to the Victorian Heart Institute, a brand new, health and medical research organisation at Monash University.

**Patient Services Assistant**

By joining Monash Health’s cardiac team as one of our Patient Services Assistant you will be welcomed into a positive and supportive environment, passionate about delivering cardiac care to a diverse and growing local community. The career opportunities are limitless with access to education support within a tertiary hospital.

The General Services department at the Victorian Heart Hospital requires Patient Services Assistant’s to work across all areas of the site. We are looking for staff who are customer focused, enjoy working in a busy team environment and helping others to deliver an outstanding service.

**Positions available**:
**AM Shifts**

Monday to Sunday 06.30 - 15.00

Monday to Sunday 07.00 - 14.30

**PM Shifts**

Monday to Sunday 14.00 - 21.30

Monday to Sunday 14.30 - 23.00

**Night Duty**

Monday to Sunday 23.00 - 06.00
- Please include in your cover letter your availability from Monday to Sunday and your preferred shift times_

**A Day in the Life**:
Responsibilities will include but not limited to:

- Transfer & transport of patients throughout the hospital
- Use of lifting equipment, bed movers and wheelchairs
- Assisting nursing staff as requested
- Transfer and cleaning of ward equipment
- Department/Ward Cleaning

What you need:

- Certificate III Health Services Assistant (Essential)
- Previous experience as a patient services assistant _(Desirable)_
- Excellent understanding of patient identification procedures.
- Ability to comprehend and follow written instructions and procedures
- Able to undertake physical work including lifting, carrying and manual handling
- Good understanding of cleaning methodologies and infection control procedures
- A strong commitment to working effectively as part of a team

On a personal level, you will demonstrate:
A “Can Do” attitude with the capability to problem solve and troubleshoot

A positive attitude and drive to deliver excellent customer service

Genuine interest in working with and caring for people

**What you bring**:

- A competent level of verbal & written communication skills and excellent customer service skills
- Effective organisational skills with a demonstrated ability to meet deadlines and commitments
- Flexible approach to working in all areas as required
- Able to work unsupervised and can also take direction

**In Return**

You will be joining Australia’s first dedicated heart hospital and be a part of:

- A passionate cardiac team dedicated to making a difference to the health of Victorians
- A friendly, flexible work environment
- Unique opportunities for education, career growth and support
- Mentorship from a highly experienced and respected team
- The largest public health service in Victoria, employing more than 22,000 people

We recognise the value of equal employment opportunity and are committed to patient safety and promoting fairness, equity and diversity in the workplace. At Monash Health we are relentless in our pursuit of excellence and work to our six guiding principles and iCare values.

**Monash Health is a great place to work**

Our employees enjoy a range of benefits including:

- Salary packaging options that increase your take-home pay
- A comprehensive Health and Wellbeing program
- Free flu vaccinations
- Private health insurance at discounted rates
- Health imaging services

**How to Apply**

Applications are only accepted that are submitted via the Monash Health online Mercury System (e-recruit).
- Cover letter - letting us know you shift preferences and availability Monday - Sunday
- Current CV - outlining current work experience
- Covid-19 vaccination certificate - showing evidence of at least three doses