Client Service Team Leader

1 week ago

Sydney, Australia Anton Murray Consulting Full time

Sydney- Ancillary Areas- PermanentOur client is an expanding business looking for a confident and experienced financial services client service/call centre team leader to manage a team of up to 10 people. They will provide leadership, guidance and support to the team whilst maintaining high levels of quality client interaction.

**Key Responsibilities**:

- Managing the daily running of the team
- Ensure KPI metrics are achieved, setting and meeting performance targets
- Manage outbound call campaigns and provide structured and accurate reports
- In order to support the team, handle the most complex complaints
- Manage costs effectively in line with budget requirements
- Create training plans for all new employees to ensure effective training opportunities
- Provide leadership and support to direct reports in the Response Centre
- Engage and motivate direct reports to ensure morale in team is high at all times
- Manage recruitment and workforce planning at all times
- Supporting the Operations Manager and other business units in projects
- Putting controls in place to ensure department operates in line with corporate objectives
- Responsibility to identify poor performers, set expectations, provide training and measure performance
- Perform call monitoring each month to identify training requirements and to provide feedback to agents to improve
- Establishing clear communication channels and liaising with Team leaders, Departmental heads and third/external parties to gather information and resolve issues
- Handling the most complex customer complaints or enquiries and first point of contact for escalations from Team Leaders and Department Heads
- Addressing process, procedure, quality concerns and reducing error rate and inefficiency
- Play a significant role in long-term planning, including initiatives geared toward operational and service excellence

  • Supermarket Team Leader

    15 hours ago

    Sydney, Australia Retail Team Leader Opportunities Full time

    **Team Leader** We are a supermarket business that operates in the Western Sydney region and are looking for an experienced and exceptional Team Leader to join our team on a Full-Time basis. The positions reports directly to the Director. We have 4 retail stores around Sydney that specialises in Indian/ Sri Lankan and Asian produce & goods that are enjoyed...

  • Client Service Team Leader

    1 week ago

    Sydney, Australia HUB24 & Class Limited Full time

    HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast. At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red...

  • Client Services Team Leader

    4 days ago

    Sydney, Australia CMC Markets Full time

    Client Services Team Leader - Reporting to: Client Services Manager - Some career choices have more impact than others. Here at CMC Markets, we live and breathe our values.Founded on a mantra to bring the markets to the masses in 1989, CMC Markets has become one of the world's leading online financial trading businesses. We are focused on putting the client...

  • Client Service Manager Team Leader

    1 week ago

    Sydney, New South Wales, Australia Cartwright Jones Pty Ltd Full time

    Team Leader – Client Services Manager | Boutique Wealth Management | $120,000–$130,000 + SuperAbout the OpportunityRepresenting a national boutique advice group experiencing strong, strategic growth, this firm blends professionalism with innovation to deliver exceptional outcomes for clients and staff alike.As Team Leader Client Services Manager, you'll...

  • Team Leader, Client Service

    1 week ago

    Sydney, New South Wales, Australia Focus Financial Partners Full time $80,000 - $120,000 per year

    Position SummaryThe purpose of the Team Lead, Client Services is to oversee the day-to-day running of the client services team. You will manage a team of Client Service Managers (CSM), Client Services Officers (CSOs) and Client Service Associates (CSAs), ensuring high standards of service delivery and operational efficiency. Working closely with the...

  • Team Leader, Client Service

    2 weeks ago

    Brisbane, Queensland, Australia or Sydney, New South Wales, Australia Focus Financial Partners Full time $104,000 - $150,000 per year

    Position SummaryThe purpose of the Team Lead, Client Services is to oversee the day-to-day running of the client services team. You will manage a team of Client Service Managers (CSM), Client Services Officers (CSOs) and Client Service Associates (CSAs), ensuring high standards of service delivery and operational efficiency. Working closely with the...

  • Team Leader, Client Solutions

    1 week ago

    Sydney, Australia GLG Full time

    **Specific responsibilities include (but are not limited to)**: - Develop and implement a business plan in close collaboration with our Leadership team, Sales team, and other GLG stakeholders to achieve Commercial Targets. - Track team performance and create plans to accelerate growth and revenue near and long term. - Take ownership of a book of clients in...

  • Team Leader, Client Solutions

    1 week ago

    Sydney, Australia Gerson Lehrman Group Full time

    **Specific responsibilities include (but are not limited to)**: - Develop and implement a business plan in close collaboration with our Leadership team, Sales team, and other GLG stakeholders to achieve Commercial Targets. - Track team performance and create plans to accelerate growth and revenue near and long term. - Take ownership of a book of clients in...

  • Retail Coordinator

    4 days ago

    Sydney Western Suburbs, Australia Retail Team Leader Opportunities Full time

    **Retail coordinator - Wentworthville - Liverpool - Blacktown** We are a supermarket business that operates in the Western Sydney region and are looking for experienced and exceptional Team Leaders to join our team on a Full-Time basis. The positions reports directly to the Director. We have 4 retail stores around Sydney that specialises in Indian and...

  • Service Scheduler

    2 weeks ago

    Sydney - Western Sydney Australia NSW Our client Full time $60,000 - $90,000 per year

    Our client is a leading supplier of mechatronic equipment and solutions to industry throughout Australia. At this time we are looking to employ a well organised Scheduler to coordinate a team of Field Service Technicians and ensure that every Technician is fully equipped for each site visit. As the first respondent to incoming Service calls you will be...