Client Service Team Leader

3 days ago

Sydney, Australia Anton Murray Consulting Full time

Sydney- Ancillary Areas- PermanentOur client is an expanding business looking for a confident and experienced financial services client service/call centre team leader to manage a team of up to 10 people. They will provide leadership, guidance and support to the team whilst maintaining high levels of quality client interaction.

**Key Responsibilities**:

- Managing the daily running of the team
- Ensure KPI metrics are achieved, setting and meeting performance targets
- Manage outbound call campaigns and provide structured and accurate reports
- In order to support the team, handle the most complex complaints
- Manage costs effectively in line with budget requirements
- Create training plans for all new employees to ensure effective training opportunities
- Provide leadership and support to direct reports in the Response Centre
- Engage and motivate direct reports to ensure morale in team is high at all times
- Manage recruitment and workforce planning at all times
- Supporting the Operations Manager and other business units in projects
- Putting controls in place to ensure department operates in line with corporate objectives
- Responsibility to identify poor performers, set expectations, provide training and measure performance
- Perform call monitoring each month to identify training requirements and to provide feedback to agents to improve
- Establishing clear communication channels and liaising with Team leaders, Departmental heads and third/external parties to gather information and resolve issues
- Handling the most complex customer complaints or enquiries and first point of contact for escalations from Team Leaders and Department Heads
- Addressing process, procedure, quality concerns and reducing error rate and inefficiency
- Play a significant role in long-term planning, including initiatives geared toward operational and service excellence

  • Client Service Team Leader

    5 days ago

    Sydney, Australia HUB24 & Class Limited Full time

    HUB24 leads the wealth industry as the best provider of integrated platform, technology and data solutions. At HUB24, we know the smartest investments start with our people. We are innovative and ambitious, and we move fast. At HUB24, we empower our employees to bring their ideas and creativity to work. Rather than getting bogged down in bureaucracy and red...

  • Team Leader, Client Services

    2 weeks ago

    Sydney, Australia Beaumont People Full time

    Full time permanent role with a great NFP organisation - A leadership position located in Terrey Hills (2084) - Competitive remuneration package of $82,043 to $89,985 + Super + NFP Packaging **Team Leader, Client Services**: - Full time permanent role with a great NFP organisation - A leadership position located in Terrey Hills (2084) - Competitive...

  • Team Leader, Client Solutions

    5 days ago

    Sydney, Australia GLG Full time

    **Specific responsibilities include (but are not limited to)**: - Develop and implement a business plan in close collaboration with our Leadership team, Sales team, and other GLG stakeholders to achieve Commercial Targets. - Track team performance and create plans to accelerate growth and revenue near and long term. - Take ownership of a book of clients in...

  • Team Leader, Client Solutions

    5 days ago

    Sydney, Australia Gerson Lehrman Group Full time

    **Specific responsibilities include (but are not limited to)**: - Develop and implement a business plan in close collaboration with our Leadership team, Sales team, and other GLG stakeholders to achieve Commercial Targets. - Track team performance and create plans to accelerate growth and revenue near and long term. - Take ownership of a book of clients in...

  • Client Services and Program Leader

    5 days ago

    Sydney, Australia Beaumont People Full time

    **Client Services and Program Leader 0.8 FTE** - Based in Sydney (2000) - close to several transit options - Part-time 0.8 permanent role - Flexible working options available - NFP salary packaging - friendly and collaborative team are some of the many benefits on offer **Key responsibilities**: This exciting role will be responsible for building strong...

  • Cash Services Team Leader

    3 days ago

    Sydney, Australia Anton Murray Consulting Full time

    Sydney- Investment Banking- PermanentOur client is a global business whose main product is technology system solutions for derivative risk management within treasury. This position is effectively a cash management operational and client services support role, based in their Sydney office, to help with funding monitoring and support for clients across the...

  • Team Leader

    3 days ago

    Sydney, Australia Anton Murray Consulting Full time

    Sydney- Asset Management- PermanentThis position is a good quality, client-facing role that will be liaising closely with external asset management clients of the business. Client Services Managers are part of the distribution function of the business, and work closely with the internal Relationship Managers and Sales team. The team has overall...

  • Account Manager

    5 days ago

    Sydney, New South Wales, Australia Client Services Full time $90,000 - $120,000 per year

    Salary: AU$85,000 - AU$100,000Who we areWelcome to The Marketing Practice (tmp). We're not just an agency; we set the bar for advancing B2B marketing, armed with a global team of 300+ B2B specialists ready to unlock potential for our clients. They include incumbent leaders and some of most exciting and fast-growing unicorns in tech, working with them across...

  • Customer Service Team Leader

    7 days ago

    Sydney, Australia Charterhouse Full time

    **Permanent role**: - **Sydney CBD location**: - **Financial Services Sector**: - **Previous experience as a Team Leader/Manager required!**: - **$80K + Super**: - **Start date ASAP**: - **This role will require criminal history checks.**: - **Hybrid working** **About the role**: We are seeking an experienced Customer Service Team Leader for a...

  • Customer Service Team Leader

    3 days ago

    Sydney, Australia Charterhouse Full time

    **Permanent role** - **Sydney CBD location**: - **Financial Services Sector**: - **Previous experience as a Team Leader/Manager required!**: - **Competitive Salary based on experience**: - **Start date ASAP**: - **This role will require criminal history checks.**: - **Hybrid working**: - **Fantastic office culture!** **About the role**: **We are...