Contact Centre Assistant

Make a difference that matters - Support Young People to change their lives
- Work with talented people who are humble, human, and dedicated to helping others.
- Benefits include competitive salary, additional wellbeing days plus NFP salary packaging

**About Lives Lived Well**

At Lives Lived Well, we’ve been treating and supporting people whose lives are affected by alcohol and other drugs for over 50 years. We also support people with mental health and gambling concerns and those transitioning from correctional centres. We’re growing fast and building a reputation as a trusted, innovative provider, focused on clinical excellenceand we’d love you to be part of it.

If you share our belief in recovery, think in a curious and critical way, and thrive on learning and change, join us and do your best work here

**Are you caring and empathetic and looking to make a difference?
**About our Team**

We are excited to be expanding our **Burleigh Heads **based team and are seeking a values driven **Contact Centre Assistant **to work on a part time basis.

The purpose of the Contact Centre Team is to provide the first point of contact (telephone, or online) for prospective clients, their families, service providers and the general community accessing Lives Lived Well services nationally.

**About the Role**

The successful applicant can expect to be working a minimum of 18 hours/week on set days with a high possibility of working additional hours/days if required and sometimes at short notice. Initially, we require someone who is available to work Wednesdays and Fridays as their set days. The Friday shift may change to another day after the first few months.

You will be required to backfill other team members whilst they are on lea ve. There is some flexibility to work from home for some of the hours/days once you are confident in the role and fully trained.

**Your duties in this position will include**:

- Process client telephone/online inquiries and referrals.
- Capture client details via Lives Lived Well CRM.
- Commit to maintaining positive healthy relationships with members of the Contact Centre Team and broader Lives Lived Well organisation
- Occasionally provide backup support for the onsite receptionist - greeting clients/general reception administration duties

**What you’ll bring
To succeed in this role, there are some essentials you’ll need:

- A positive and enthusiastic ‘can do’ attitude and a passion for helping others.
- Demonstrated ability to communicate effectively and sensitively with members of the public, LLW staff and external organisations.
- Demonstrated ability to work flexibly and efficiently to process a high volume of telephone calls daily in a supportive/caring way.
- Demonstrated ability to maintain confidentiality, exercise and discretion.
- Availability and flexibility to take on fill-in shifts as needed.

**What matters most is that you’ll live and breathe our values, which means**:

- You are humble, human, and full of hope.
- You show up and share.
- You ask: Why not? And what’s next?
- You leave a positive wake.

Why? We believe that through these values, we do our best work - for each other, for

clients, and for the communities we work in. And it’s a promise we make to you

about the kind of experience, you will have working for us.

**Why work for Lives Lived Well?
**Well, it’s about people, purpose, impact, and growth.

You’ll love working with talented people who share our values. Our services and

treatments are as diverse as the communities we work in. And we’ve grown

significantly in the past few years, with no plans of slowing down.

**So, what does that mean for you? A real opportunity to go further**
- You’ll grow as a person and as a professional, extending your knowledge and skills beyond the norm.
- You’ll be trusted with autonomy in a supportive, respectful environment.
- You’ll make a lasting impact - on clients, the community and a team that cares as much as you.

But it’s more than that.

You’ll join a curious team that thinks differently and seeks new ways. We look to the

evidence. We explore new ideas. And when we reach “better”, we ask, “What’s next?”

Which means you’ll need to be comfortable with change - you’ll enjoy variety, the

agility, and the opportunity to achieve more, faster.

And while you support others, we’ll support you with some great benefits, including:

- An extra five paid leave days per year to support your wellbeing and work-life balance (pro-rata for part-time).
- Salary packaging to increase your take-home pay
- Paid parental leave of 8 weeks.
- Regular clinical supervision, case conferencing and debriefings.
- An employee assistance program (EAP) for you and your family, including emotional, psychological, financial counselling and wellbeing services.

Check out more employee benefits for you and your loved ones on our careers page.

**Are you ready to imagine the possibilities