Complex Needs Coordinator

7 days ago

Ballarat, Australia Victorian Government Full time

**Overview**:
**Work Type**:Ongoing - Part-time

**Salary**: $113,022 - $136,747

**Grade**:VPS 5

**Occupation**:Community services

**Location**:Grampians - Ballarat

**Reference**:VG/DFFH/COPL/379061

The Department of Families, Fairness and Housing (DFFH) works hard to create equal opportunities for all Victorians to live a
safe, respected and valued life.

Our areas of focus are child protection, housing, disability, the prevention of family violence, multicultural affairs, LGBTIQA+
equality, veterans, women and youth. The work we do benefits thousands of Victorians, particularly those who are
disadvantaged and vulnerable.

We work in a variety of community-based settings, including people's homes, residential facilities and secure settings across
metropolitan, rural and regional Victoria.

We are committed to developing and supporting a workforce that is well equipped and highly motivated. All jobs can be
backgrounds and abilities..

If you’re having any trouble viewing this ad and would like it or any attachments in an accessible format (such as large
print), please don’t hesitate to get in touch with the contact person listed
on the ad.

For more information on working with us and our recruitment process, please visit Department of Families, Fairness and
**THE ROLE**

The Complex Needs Coordinator provides consultation and coordination services for clients with complex support needs and is a single point of contact for service providers, clinicians or people seeking general information about complex needs service responses/interventions. Complex needs service responses/interventions include Multiple and Complex Needs Initiative (MACNI), the Support for High Risk Tenancies (SfHRT) program and broader complex needs responses.
- The position will:

- Provide consultation and coordination services and facilitate service planning for clients with complex support needs, including MACNI and SfHRT clients
- facilitate relationships between departmental program areas and external services, as well as provide capacity building regarding support provision for clients with complex needs
- partner with service providers to develop integrated responses and promote practice excellence
- identify systems gaps, risk factors and training opportunities that will improve service systems for clients with complex needs
- support the Area Client Support and Housing unit and represent the program in various environments

**ACCOUNTABILITIES INCLUDE**
- Provide or contribute to authoritative and expert advice and recommendations with a specific program or area-based focus, consistent with organisational goals and
- In collaboration with the relevant Manager, manage the allocation of resources within and the outputs required of the work area to achieve service delivery goals and

**Please open the position description to read more.**

**HOW TO APPLY**

Applicants are required to submit a CV and Cover Letter (max 2 pages) outlining their suitability to the role in line with the Key Selection Criteria.
Applicants must be an Australian Citizen, Permanent Resident or hold a valid work permit or visa. Work eligibility will be checked as part of the recruitment process.

- Applications close Tuesday 9 September 2025 at 11.59pm

Posted
- 26 August 2025

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