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Customer Success Manager
3 weeks ago
Everything we do is for our customers
Featured on Deloitte's Technology Fast 500 list and G2's leaderboard, Maropost offers a unified commerce experience that our customers need, transforming ecommerce, retail, marketing automation, merchandising, helpdesk and AI operations with one platform designed to scale for fast-growing businesses. With a relentless focus on our customers’ success, we are motivated by customer obsession, extreme urgency, excellence and resourcefulness to power 5,000+ global brands while we head to 100,000+.
Driven by the same customer-centric mentality as above, we empower businesses to achieve their goals and grow alongside us. If you're a driver and not passenger and are ready to make a significant impact and be part of our transformative journey, Maropost is the place for you.
**The opportunity**
Ready to turn great customer experiences into unforgettable ones?
At Maropost, we are on the hunt for a passionate and experienced Customer Success Manager to lead our customers on their journey to success, reduce churn, and identify growth opportunities that deliver measurable value. As a trusted advisor, you’ll be instrumental in building strong, strategic partnerships with our clients, guiding them to achieve their business objectives through better product adoption and operational excellence.
You’ll act as both a strategic partner and escalation point, ensuring customer satisfaction, reducing risk, and driving long-term engagement and retention.
**What you'll be doing (and loving)**
- Be the ultimate customer champion - deliver value, solve problems, and celebrate wins
- Build and grow strong, trust-based relationships with your client portfolio
- Dive deep into customer goals and challenges, and shape strategic plans for success
- Keep a close eye on customer health and proactively address issues before they bubble up
- Spot upsell and cross-sell opportunities like a pro and turn them into wins
- Lead regular check-ins and business reviews to stay aligned and deliver ongoing value
- Partner closely with Sales, Product, and Support teams to amplify customer voices internally
- Help evolve our Customer Success playbook - your insights matter
**What you'll bring to Maropost**
- 3+ years in Customer Success, Account Management, or a client-facing role
- Proven ability to build strong relationships, influence outcomes, and manage tough conversations with a smile
- A knack for uncovering new opportunities and driving account growth
- Exceptional written and verbal communication skills
- SaaS or tech industry experience - bonus points for B2B or eCommerce/Retail ops knowledge
- Self-starter energy, you take initiative and thrive in a fast-paced, agile environment
- A solutions-first mindset and a natural curiosity to keep learning and evolving
- You exemplify Maropost’s values:
- Customer Obsessed
- Extreme Urgency
- Excellence
- Resourceful
**What's in it for you**
- A tight-knit, collaborative team culture that genuinely cares about customers (and each other)
- Competitive base salary + performance bonus - your impact won’t go unnoticed
- Work where it works for you - remote or from our relaxed Sunshine Coast office
- Every day is casual dress day. We’re all about bringing your full self to work
- Join a rapidly growing, globally expanding SaaS business making waves
- Loads of room to learn, grow and make your mark - this is just the beginning
**Message from the Founders**: Maropost is looking for builders - people who want to drive our business forward at all costs in order to achieve the goals we have both short and long term for the results and outcomes that that will bring to us all.
If that isn't for you that’s ok, for those of you that it is, please get in touch with us
