Customer Care Consultant

Join an iconic Wesfarmers business, leaders in industrial & safety supplies
- A fantastic opportunity for an ambitious individual + Ongoing career development
- Great Monday-Friday full-time role, working with a friendly & supportive team

**OUR STORY**

Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over 140 years, we have supported businesses big and small with our range of over 300,000 products from the world’s best brands. From the Sydney Harbour Bridge to the railway and your local mechanic, we supply what our customers need when they need it, along with unparalleled expertise and service from our passionate team.

With a national footprint of over 50 branches and 6 Distribution Centres, our people are at the heart of everything we do. Being a part of the Wesfarmers group, also means that we have endless opportunities to make a difference, so join us, and let’s help more people build a better Australia.

**YOUR OPPORTUNITY**

Due to exciting growth in the business, we are looking for a mature and reliable **Customer Care Consultant** to join our high performing **Trade Store** team based in **Bendigo VIC.**

You will be required to provide functional support across all key activities relating to a Trade Service environment including but not limited to Administration, Safety, Face to Face Customer Service, Inbound Calls, Trade Store merchandising, housekeeping, Warehousing & Vendor Managed Site Support.

Your key responsibilities will include, but are not limited to:

- Provide face to face support to trade store sales, enquiries, quotes as required
- Identify opportunities to increase order size and profitability through up-selling and cross selling
- Provide excellent customer service to all “walk in trade customers” in line with company values
- Participate in all product training in line with company requirements
- Utilise the ‘Backwoods Way’ minimum shopfront standard guide to maintain and improve the effectiveness of the Trade Stores
- Ensure all appropriate actions are taken to support HSE policies, procedures and legislative requirements within the warehouse/ trade centre site
- Proactively drive efficiencies in the warehouse & showroom while ensuring a high level of service is maintained
- Support warehouse & showroom activities covering order processing, stock movement and inventory initiatives with an objective of achieving best practice in these areas

To be successful, you will have:

- Ability to work Monday to Friday, between the hours 8:00am to 4:30pm
- Preferred customer service experience in a trade store / retail environment
- Organisational and time management skills
- Problem-solving skills
- Intermediate MS Office skills are preferred
- Commercial focus
- Experience / demonstrated ability to work with in a small team
- Good verbal communication and influencing skills
- Ability to operate autonomously

**CULTURE & BENEFITS**

A career with Blackwoods will offer you rewarding experiences and opportunities for growth and development. We have a diverse, inclusive, and safe workplace where our team members care about each other and enjoy building meaningful connections.

To ensure our employees feel valued, supported, and celebrated, we provide a range of employee benefits including:

- Full training and ongoing career development provided
- Generous Wesfarmers annual share plans
- Team member discounts on Wesfarmers products
- Discounted offers from over 300 corporate partners
- Job security with a proud Australian company
- Supportive parental leave policy
- Up to 4-week Purchase leave option
- Competitive salary package
- Employee recognition programs
- Work in a fun and supportive team
- A range of diversity and well-being initiatives
- Team events, celebrations, and development opportunities

**NEXT STEPS**

As part of our recruitment process and commitment to safety, you will be required to undertake background checks (which will include a pre-employment medical assessment involving drug & alcohol testing).

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