Client Principal

5 days ago

Brisbane, Australia Liquid Interactive Full time

Liquid is looking for a Client Principal to drive considerable, sustainable growth by taking a genuinely helpful approach with the right clients. Your role will see you focus on servicing, growth and attracting clients with a marketing and customer experience emphasis.

We are a digital agency that prides itself on solving complex problems and creating new opportunities. Sometimes that’s transforming how an organisation works and the services it delivers. Often, it's tackling difficult social challenges like mental health, aged care or education. Always, it’s as a trusted part of the client team.

You can read more about our work on our website.

As a Client Principal in our team, you will play a critical role in leveraging the diverse expertise of our team across marketing, education, entertainment and design and technology to deliver experiences that engage customers on a journey in which they feel they are making the best purchase decision.

You will need to show 10+ years’ experience in digital services with a knowledge of web production and digital marketing as well as understanding the complexities and opportunities of digital eco-systems and platforms such as CMSs, CRMs, personalisation and cloud hosting.

**Core responsibilities of the role**:

- Creating alignment between the client business objectives and the company’s capabilities.
- Managing expectations and stakeholders through a complex and ambiguous series of decisions.
- Creating value by understanding comprehensively the ways digital customer experiences can be delivered to create value for the business and the client.
- Building relationships and growth opportunities.
- Understanding how utilisation, chargeable rates and resource management impact delivery profitability.

**To be successful you'll need**:

- Demonstrated experience in delivering digital solutions that create business value.
- To be a proven critical thinker and team player with the ability to tailor exemplary client solutions.
- Evidence of successful proposals and presentations that lead to sales outcomes.
- Track record of leading clients and executing profitable projects at scale.
- To be a savvy and sophisticated business thinker and digital marketer.
- To have extensive, advanced, technical knowledge of technologies and the channels and platforms that make up a successful digital strategy.
- To be data literate and have the ability to have effective conversations with the team and client about the insights that are developed from our data team.

**Advantageous, but not essential**:

- Experience with the higher education sector.

**Key reasons to apply**:

- **You have a genuine fascination with high engagement customer experiences and/or understanding of key life events.**:

- **You want to join a company with a great culture, full of talented, passionate people who are excellent at what they do.**:

- **You want to help contribute to a team who creates products that make a genuine difference in people’s lives.**:

- **You have a genuine fascination with delivery of human centre design experiences.**

**This is Liquid.

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