Consultant, Client Service Operations

**The Opportunity**:
PureSpectrum is looking for a Consultant to join our Client Service Operations team. This role is vital to the day-to-day management and successful delivery of sample-only and full-service customer projects. You’ll work closely with customers as their first line of assistance to coordinate & support project delivery requirements with internal team members. The role requires an organized, resourceful individual who can successfully manage multiple projects in a fast-paced, rapidly changing startup environment. If you’re looking to be part of a rapidly growing technology company and are passionate about shaping the user experience of our market research customers, we’re looking for you

**Location**: Sydney, AUS

**Your Responsibilities**:

- Take ownership of and successfully lead customer projects from start to finish.
- Provide regular project updates to customers and internal teams.
- Oversee and lead complex projects with little to no supervision (project governance, progress, dependencies, communication, delivery process, project metrics, risk mitigation, etc) for full service and sample-only projects; ensuring customer & business expectations are met or exceeded.
- Ensure all projects you are directly responsible for meet or exceed delivery standards for being on time, in budget, and without quality issues.
- Be known as a resource across the team and organization for project delivery, client service offerings, PureSpectrum technology, best practices, and the market research delivery process.
- Build strong relationships with our customers and internal teams.
- Proactively anticipate, troubleshoot, manage, overcome, and/or escalate customer and product needs.
- Translate customer feedback into actionable items for our product and sales teams.
- Leverage market research experience to provide meaningful recommendations to customers and sales that address challenges and provide the best solutions to meet research objectives.
- Take ownership of problematic situations and provide recommendations to address and resolve problems Develop and maintain an understanding of the insights industry as it relates to project full-service delivery, sample management, and other important trends that will help PureSpectrum meet or exceed customer needs.
- Contribute to the successful completion of OKRs that drive forward the growth of the Client Services organization and PureSpectrum
- And whatever else comes your way

**Who You Are**:

- Bachelor’s degree preferred.
- Minimum of four to six years of market research industry and project management experience.
- Consultative problem solving to identify customer opportunities and solutions.
- Excellent communication and analytical skills
- A passion for curiosity and a drive to always be learning.
- Strong follow-through skills
- Well-developed time management and multi-tasking skills - able to support multiple projects and manage competing priorities.
- Solid judgement and decision-making abilities
- Never cut corners in meeting project and customer needs
- Experience with MSOffice and GSuite products

**PureSpectrum Benefits**:

- We offer a modern company culture with flexibility, individuality, creativity, and open communication at all levels of the business. New projects will add continuous challenges to your working life and allow you to expand your horizons, both technically and professionally.
- Unlimited PTO and sick time.
- Team events and celebrations.
- Employees enjoy casual dress and fun within a professional team environment.
- PureSpectrum is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited under the law._