National Team Lead

Primary Location

Melbourne, VIC
Job Description Summary

An exciting opportunity has arisen for a National Team Lead - Remediation to join Service Stream Team based out in Melbourne
About the Role

Positioned within Service Stream’s Telecommunications Unit, the National Team Lead and Remediation Manager will support Operations and Maintenance Business unit. Develop, Maintain, and identify enhancements from a system and process perspective to drive contractual and business unit deliverables, enhance performance and success of the Service Stream Operations and Maintenance business unit and improve the internal staff, external workforce, client, and End User experience

Demonstrating a strategic approach to all deliverables, your ability to collaborate, analyse, problem solve, risk mitigate, persevere, and provide solutions focused outcomes within a demanding agile environment within budget and on time is crucial. A commitment to essential ongoing delivery areas.

Nature of position: Permanent /Full time

Location: Melbourne, Colins Street

Reporting Line: National Workflow and Delivery Manger

**Job Description**:

- Day to Day management of the team to meet contractual and business requirements.
- Ensure that the recruitment and management of employees is in line with the updated monthly headcount models.
- Liase with Regional leads, to manage Works In Progress, meeting the relavant Contractual and Business Unit KPI's/SLAs and requirements.
- Liase with NBN to ensure alignment of requirments and objectives.
- Produce and disperse state and national-based reporting; daily, weekly and monthly progress on all key measures of performance both internally and externally across program and business unit.
- Produce and disperse effective communications in line with the communications strategy of all reporting measures to ensure all key stakeholders have clear visibility of all critical measures/metrics, including future views and targets set by the client.
- Participate in the development of process to support the workflow.
- Identify and participate in problem identification and system enhancement forums.
- Attend and participate in the governance framework for the delivery of the division's deliverables for program performance.
- Proactively produce reporting to assist the team’s ability to manage the work flow to completion within KPIS.
- Communication and escalation of problems quickly and effectively.
- Develop and maintain effective working relationships with all parties: internal, client and external field, to proactively understand any emerging trends, concerns, forthcoming demand, skill, or regional gaps
- Conducting business to the highest standard and in line with the ServiceStream Core Values.
- A focus on innovation and the use of RPA to streamline current work practices

About You

This is a fantastic opportunity for a Project Administrator to build industry contacts and develop your career.

We are looking for an individual with.
- Adequately skilled and experienced in the field of operational workflow management
- Previous Experience in Scheduling and Programming Tickets of Work
- Telecommunications industry experience
- 3+ years of experience with Microsoft office suite in an office environment
- Ability to understand technical aspects of the work undertaken by the team (Operation and Maintenance)
- Understanding of telecommunications and distribution networks, processes and procedures.
- Knowledge of work structures, conditions, tools and equipment
- Flexibility & Analysis / Problem Solving Skills
- Computer literate

Qualifications required
- 3+ years in the Telecommunications Industry
- Certificate in Telecommunications (Desired not mandatory)

**Benefits**:

- Hybrid working arrangement.
- Great Team Culture.
- Focus on employee reward and recognition.
- Wide range of corporate staff benefits - including discounts at major retailers across Australia.
- Opportunities for growth and development in a leading ASX-listed company.

About Us

ServiceStream, together with its subsidiaries and affiliates, is a leading national service provider to develop and operate Australia's essential communications, energy and water networks in the telecommunications, utilities and transport industries. We specialise in the design, construction and maintenance of new and existing networks, and deliver end-to-end engineering and asset management solutions on behalf of our blue-chip client base.

ServiceStream is committed to building a workplace culture that values diversity and inclusion. We actively promote the employment of Aboriginal and Torres Strait Islanders, people with a disability, LGBTQI and other diverse groups to strengthen relationships and benefit our people, clients, and communities.

ServiceStream are a signatory to the Veterans Employment Commitment. We value the skills and experience of ex-ADF members and their partners and will strongly consider veterans who meet the key criteria for our emplo