Customer Service

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

Global Logistics provides sophisticated supply chain solutions, from end-to-end or part solutions, warehousing and distribution to dedicated transport solutions, across the globe and to some of the most remote corners of the world.

Our customers produce goods from various parts of the healthcare ecosystem. From consumer healthcare products like vitamins to medical devices like contact lenses and robotic surgical instruments, Toll has the expertise and certifications to move and store various types of pharmaceutical and healthcare products. In specialised purpose-built facilities, our team can also manage unit dose packaging and vaccine storage and handling in cold rooms.

Customer Service & Inventory Controller - Tullamarine Melbourne, VIC.

The Role

Due to ongoing growth within our Healthcare division at the Toll Group, we are seeking a Customer Service & Inventory Controller to join our new custom built healthcare facility based in Melbourne Airport Business Park. TGA licensed 10,000m2 facility dedicated to Life Sciences and Healthcare - our fastest growing business unit within Toll Group.

As the Customer Service & Inventory Controller, you will:
- Provide customer service and operational support plus management of inventory within the WMS for the Tullamarine Site.- Provide an excellent standard of customer service and operational support to our customers and Victorian operations through proficient order turnaround, effective communication, prompt attention to customer and operational requirements.- Maintain accurate levels of inventory within the WMS and physical inventory within the warehouse- Control and undertake regular daily cycle counting as well as stock takes when required- Ensure record keeping is completed as required to maintain Quality accreditations and licenses including to but not limited to ISO9001 and poisons licenses.- Provide administrative report as required

About You

To be successful in this role, you will need:
- Understanding of the Healthcare/Pharmaceutical industry, and the balance between commercial, operational and function requirements.- Inventory management experience within a warehouse management system.- Experience providing an outstanding level of customer service in a fast-paced environment.- Sound computer literacy skills including Word & Excel- Strong communications skills, both verbal and written

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

You must be entitled to work in Australia and be prepared to undertake pre-employment checks including a criminal history check and medical.