Front of House Staff

Are you an experienced Waiters/waitresses or Food Runner looking for an exciting opportunity in a premium Syndey bistro? Then come join our team at Charlotte, a bustling and vibrant restaurant in the picturesque harborside suburb in McMahon's Point.

**About Charlotte Bar & Bistro**

Charlotte Bar & Bistro is an elegant dining destination that combines the timeless allure of European bistro cuisine with an unparalleled gastronomic journey for our discerning patrons. Situated in the scenic harborside suburb of McMahon's Point, Charlotte offers regular dining services as well as event spaces for unforgettable experiences.

If you have a flair for providing memorable experiences, a keen eye for detail and a love of modern European food, Charlotte is the place for you. Join us and be part of a dynamic team that’s redefining the dining experience.

**About the role**:

- Opportunity to oversee all aspect of the front-of-house floor operations;
- Work with the best talent in Sydney;
- Huge growth and development opportunities throughout the hospitality group.

**Duties and Responsibilities**:

- Table Service: Greet guests warmly, escort them to their tables, and present menus with a friendly and professional demeanour.
- Take orders accurately, answer questions about the menu, and provide suggestions to enhance the dining experience.
- Beverage Service: Demonstrate expertise in the restaurant's beverage offerings, including wines, cocktails, and non-alcoholic options.
- Offer recommendations and ensure guests' drinks are served promptly and according to the restaurant's standards.
- Food Service: Collaborate with the kitchen team to ensure that food is prepared and delivered to tables in a timely and consistent manner.
- Upselling and Promotion: Proactively promote restaurant specials, seasonal dishes, and beverages to maximize revenue and enhance the guest experience.
- Skilfully engage guests in conversation to identify opportunities for upselling.
- Guest Satisfaction: Engage with guests throughout their dining experience, addressing any concerns or special requests promptly and professionally.
- Ensure all guest feedback is handled with care, escalating any complex issues to the appropriate management.
- Cleanliness and Setup: Maintain a clean and organized dining area at all times, including tables, chairs, and surrounding areas.
- Assist with table setup and preparations to ensure the restaurant is ready for service.
- POS and Billing: Process guest orders accurately through the point-of-sale system and handle billing efficiently.
- Knowledge of Menu and Ingredients: Acquire a comprehensive understanding of the restaurant's menu, including ingredients and preparation methods, to provide detailed information to guests and accommodate any dietary preferences or restrictions.
- Work collaboratively with other team members, hosts, bartenders, and kitchen staff, to ensure a smooth and seamless dining experience for guests.
- Hygiene and Safety: Adhere to food safety and hygiene standards, following all relevant health and safety guidelines to maintain a clean and safe environment for both guests and colleagues.

**Skills and Qualifications**:

- Previous experience in a high-end or premium restaurant setting is preferred.
- Exceptional interpersonal and communication skills to interact effectively with guests and colleagues.
- A passion for delivering outstanding customer service and creating memorable dining experiences.
- Ability to work in a fast-paced environment while maintaining a professional and composed demeanour.
- Strong knowledge of food and beverage offerings, including wines, cocktails, and non-alcoholic beverages.
- Excellent attention to detail and the ability to multitask effectively.
- Flexibility to work various shifts, including weekends and holidays.
- A positive attitude and a commitment to upholding the restaurant's values and standards.

**Join Our Team**:
If you are passionate about delivering a refined dining experience, have a keen eye for detail, and thrive in a dynamic and creative environment, we invite you to join our team at Charlotte Bar & Bistro. Be part of a new culinary adventure and contribute to the success of this exciting new restaurant.

**Job Type**: Casual

Pay: From $29.33 per hour

Schedule:

- Afternoon shift
- Evening shift
- Shift work

Supplementary Pay:

- Tips

**Experience**:

- Front of House: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person

Expected Start Date: 24/02/2025