Consumer Information Coordinator

16 hours ago

Castlemaine, Australia DON Full time

Castlemaine location
- Global Career Opportunities
- DON Caring Everyday - 2 volunteer days per year

**About Us**

***
GWF is one of Australia and New Zealand’s largest food manufacturers employing around 6,000 people across 60 sites. GWF’s product range is diverse and includes leading brands of breads, baked goods, smallgoods, flour, milled products and animal feed. GWF’s business units include: Tip Top, Don, Yumi's, MAURI anz and Jasol.

DON’s heritage goes back to the late 1800’s and we have always been passionate about meat and making meat even better
- transforming it into delicious tasting Ham, Bacon, Salami, Smallgoods and Fresh Pork.

Our heritage is expertise in meat, and we have taken great pride in our skills, techniques and our brands form the very beginning. Our journey has been one from small family businesses to large ones and now as part of the GWF family, which is still largely owned by the Weston family.

**About the role**:
We are seeking a Consumer Information Coordinator to provide consumer ad customer support to a variety of stakeholders including (but not limited to): employees government departments, the media, local communities, idealistic groups and campaigners to build corporate brand value, goodwill, trust and respect.

**Responsibilities**:

- Responsibility for the investigation of all complaints
- Monitor and manage investigations into customer incident reports providing regular updates through to final outcome.
- Monitor all potential complaints to ensure mínimal financial impact.
- Ensure the iLeader is updated and data integrity is maintained with accuracy and relevant detail
- Ensure product complaints are escalated through to appropriate division and key stakeholders
- Coordination & collection of product samples
- Collecting returned complaint samples and recording against logged complaints
- Document control
- Support Quality Systems Manager as required

**Benefits**:

- Flexible working
- DON Caring Everyday - 2 volunteer days per year
- Purchase Additional Leave
- Global Career Opportunities
- Study Assistance Program

***

**About you**:

- Call centre experience highly desirable
- Customer service experience desirable
- Excellent communication skills
- Analytical and problem solving skills

**Applications**:
***
- In accordance with the current Public Health Order in Victoria (COVID-19 Mandatory Vaccination (Workers) Directions) you are required to be vaccinated to work at our sites in Victoria, and as such will be required to provide us evidence that you are vaccinated against Covid 19._
- Applicants for this position may be required to undertake pre-employment screening tests including a pre-employment medical including drug and alcohol test and a security / background check which may also include a criminal record check._

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