Development Coordinator

**When it comes to cancer care, choose hope.**:

- Chris O’Brien Lifehouse is an internationally recognised independent, not-for-profit cancer hospital leading the way in delivering patient-centered cancer care. It is one of only two comprehensive cancer centers in Australia, characterised by a concentration of world-leading cancer expertise and services in one facility, as well as leadership in clinical care, research, world-leading Biomedical Innovation Hub, and education. The Chris O'brien Lifehouse model of care is multidisciplinary, patient-centered, and research-based, delivered through integrated and co-located services including Australia’s largest You Can Centre for young people. We seek passionate, caring, and dedicated staff who align with our Founder’s vision of creating a collaborative environment in which, respect, discovery, empowerment, and nurture, thrive in the interests of our patients._
**The Role**
Reporting to the Development Executive, the Development Coordinator is responsible for supporting a multi-faceted Gifts in Wills and Mid Value Donor program.
The Development Coordinator will support the Development Executive with the delivery of the Gifts in Wills and Mid Value Donor Program, assisting in the implementation of the mid-value donor and bequest strategies to grow revenue and improve retention.
**Key activities include but are not limited to**:
Provide operational and day-to-day support to the Major Gifts team, this will involve:

- Managing Lower Mid Value Donor Calls and supporting the Development Executive with Mid Value Donor communications, updating notes in Salesforce, feeding leads to the Major Gifts team and any other administrative tasks required.
- Supporting the Development Executive with the management of the Gifts in Wills program including:

- Managing the bequest budget (outgoings and expenditure)
- Supporting with follow-up calls to ensure enquirers have all the necessary information and to help conversion to confirmed bequest.
- Assisting with the bequest strategy and supporting with stewardship activities.
- Provide excellent customer service to donors or potential donors as the first point of contact via the phone or in person. Effectively manage enquiries and support with receipting, required follow-up including proposals and/or reports.
- Co-ordinate and manage administrative activities to ensure the efficient running of the program. Including:

- Maintaining comprehensive records on CRM database
- Ensuring receipting and gift compliance is managed in a timely manner
- Nurture existing relationships and support the Development Executive to deliver a multi-faceted stewardship program for Mid Value and Bequest donors. This will include:

- Assisting with handwritten notes with donor newsletter & General Report
- Support stewardship at key times in the year to engage supporters, work with the Development Executive to create a list of supporters who will receive stewardship and work closely with the Donor Relations Officer to support the Major Gift team strategy
- Ensure all necessary stewardship activities are accurately updated in the stewardship calendar
- Assist with thank you calls and receipts at Tax time and Christmas
- Represent Chris O’Brien Lifehouse and work collaboratively with the Development team to support broader Development activities as required. Some weekend or after-hours work maybe required on an ad-hoc basis to support with events.

**Selection Criteria**
**Essential**
- High emotional intelligence with excellent judgment and sensitivity to interpersonal and organisational dynamics
- Excellent communication and negotiation skills and the ability to communicate with people from diverse backgrounds in a non-judgmental manner and be able to respect different values and cultures
- Motivated, solution-focused individual with strong interpersonal skills and the ability to collaborate and achieve results with diverse constituencies with potentially competing interests, opinions and expectations
- Demonstrated outstanding client service skills and experience with the ability to communicate clearly, succinctly and respectfully in person and on the phone
- Superior writing, editing and proofreading skills to assist with proposals and stewardship reports as required
- Highly organised, multitasker who is energised by supporting a successful, high functioning team
- Excellent listening and analysis skills, with both attention to detail and the ability to think holistically in order to solve problems
- Kind, empathetic and compassionate by nature
- A commitment to developing skills and experience in fundraising / development.
- High level computer literacy in Microsoft Office
- Experience working in an office environment
- Desirable*
- 1 to 3 years’ fundraising, marketing, customer service or other related experience
- Experience with medical fundraising would be strongly desired

**All expressions of interest are welcome