Care Manager

Full-Time Position
- $70,000 to $80,000
- Based in Auburn

**Care Manager (Aged Care)**
- **$ 70,000 to $80,000**:

- An immediate start
- Attractive benefits
- Up to $1000 in upskilling support

**About our client**
Our client is a national government-approved service provider of Home Care Packages (HCP) and the National Disability Insurance Scheme (NDIS) services. Our client has a clear vision to provide quality care services to the community.

Our client is an organisation that specialises in providing the highest quality care for older members of the community, as well as people with disability. As a provider of private and government-subsidised care and support services, our client aims to provide more excellent choices, control, and freedom to empower people to live life on their terms.

**Position Objectives**

We are currently seeking experienced case managers to join the team in the Sydney office on a Permanent Full-time basis.

As a case manager, you will be responsible for delivering case management to HCP consumers that are person-centred and enablement-focused. You will be involved in all aspects of care management and care coordination, including administrative tasks and rostering of client services.

You will develop positive working relationships within the local service centre, and across the organisation to facilitate improved outcomes for our consumers. In this role, you will act by our client policies and procedures, program guidelines, the National Standards of Practice for Case Management and the National Code of Ethics.

You will also be expected to contribute to the organisation's strategic direction, including input and advice to support organisational strategy and objectives.

**Key Responsibility**
- You will be supporting vulnerable people in the community through home care packages and case management.
- Knowledge of aged care sectors, including funding and policy protocols, quality standards and HCP program processes.
- Capacity to interpret and work within the relevant Policy guidelines
- Ensure consumers exercise choice in decision-making about their care & the way services are delivered.
- Act as the key contact person and advocate for consumers and their carers.
- Maintain regular communication with clients, carers and their families
- Continually monitor and review consumers' needs and ensure service provision is compliant with the HCP guidelines.
- Ensure care is delivered safely and by the consumers’ needs and goals
- Arrange and coordinate care plan and support services
- Implement home care quality standards with a compliance officer
- Provide information, assessment, referral, case management and monitoring services to frail aged people, people with dementia, people with a disability and their carers living at home
- Work with older people to enable them to make informed choices about their lifestyle, what is most important to them in terms of identified goals, and to enhance their capacity to live independently in the community
- Outsource and build relationships with external providers to meet consumer needs and services
- Knowledge of the needs of diverse groups, such as people from CALD and ATSI backgrounds, Veterans, and the ability to respond sensitively to the unique needs of individuals.
- Demonstrated capacity to work collaboratively within a multi-skilled team using advanced interpersonal, communication and client service skills.

**About You**

With experience in Case management, you deliver quality, consumer-focused care. Your ability to build strong relationships is second to none, and you know various funding sources in the aged care sector.

**Key Selection Criteria**

**Experience**:

- 2 years
- of experience in case management or community services
- Experience developing care plans for complex clients
- Experience in aged care case management
- Extensive experience in providing high-quality support to older people and people with dementia
- High level of computer systems proficiency, including data entry
- Strong prioritisation and time management skills.
- Care management, assessment, care planning, coordination and conflict management skills.

**Qualifications**:

- Care management, health, aged care or business-related qualifications plus extensive experience in community services or business management fields.
- Qualifications in Social Work, Psychology, Allied Health profession Community Services / Case Management or university graduate degree in public health

**Employment Requirements**:

- Current unrestricted NSW Driver’s license.
- Must be an Australian citizen or permanent resident
- Required to maintain a current First Aid certificate.
- Required to hold a working with children permit.
- Required to provide a satisfactory national police check.
- Provision of a satisfactory pre-employment medical and fitness report.

**Benefits**
- Employee mentoring program
- Professional development assistance
- Travel reimbursement
- Generous ince