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Concierge

2 weeks ago

Greater Adelaide SA, Australia CBRE Full time

**Concierge**

**Job ID**
- 193433**Posted**
- 15-Nov-2024**Service line**
- Advisory Segment**Role type**
- Full-time**Areas of Interest**

Administrative, Customer Service, Property Management

**Location(s)**

Adelaide - South Australia - Australia

**Join our Host team, delivering best in class service to tenants and visitors for a Premium Commercial Building**
**No weekend work, consistent Monday-Friday office hours.**
**Adelaide | Land of the Kaurna people**

At Host, we believe your office should allow you to feel comfortable, productive and inspired in your working life. Because when people feel inspired, great things happen.

As the heart of the workplace, you will help foster a sense of community by putting the well-being of others at the forefront. As you collaborate with colleagues to create a culture of support, you will have countless opportunities to inspire moments of delight and pursue amazing outcomes each day.

With Host, you can join a team that elevates the office experience by delivering world-class services that make coming to work better than it’s ever been.

The Concierge acts as the heart of the workplace providing personalised services to your tenants and visitors alike, and administrative support to foster a sense of community. You will be the first point of engagement with tenants and visitors, creating a warm, supportive, and service-oriented atmosphere that enhances the experience.

**About the role**:

- Welcomes tenants and announces clients and visitors.
- Responsible for responding promptly with accurate and thorough information according to the specific requests from tenants and visitors.
- Conducts a variety of front-of-house activities including but not limited to: greeting everyone in a warm and welcoming manner, visitor registration, answering and directing calls, assisting with transportation, advising on local attractions and other service-based or administrative tasks as assigned.
- Provides personal services to tenants and visitors including but not limited to: office wayfinding, lobby appearance & management, visitor tracking & reporting, visitor refreshments, building tours, reservations, VIP welcomes, coordinating transport, dry cleaning services and other services as needed.
- An extension of the facilities management team by responding to Tenant Service Requests, requesting building and housekeeping services as needed and periodically inspects common areas and amenities to ensure good operating condition.
- Performs general administrative duties & coordination of customer experience initiatives, events, online content for Host building app, booking amenities and retail support & promotions.
- May provide reporting and insight to clients and property teams to improve product and service delivery.

**About you**:

- A minimum of 1 year of Front Desk, Concierge, customer service or other hospitality experience is preferred.
- Natural with meeting and engaging a wide range of people; and able to form genuine rapport and meaningful relationships
- Strong problem-solving skills. Highly adaptable and flexible. Ability to work independently with little supervision.
- Ability to work in a fast-paced environment and work calmly under pressure
- Superior customer service skills and a passion for delivering an outstanding user experience.
- Ability to work flexible work schedules based on building needs.

**So, what's in it for you?**
- No weekend work, consistent Monday-Friday office hours.
- Structured career development in your first month of employment and ongoing, to support you and explore your learning potential and career goals.
- Extensive training on all aspects of your role that you will need to deliver exceptional service delivery, with follow-up training during your first year of employment.
- Parental leave which is industry leading.
- Wellness benefits including, personalised wellbeing programs, counselling and mental health support, discounted health insurance and flexible leave.

**About us**:
CBRE is the world's leading & largest commercial real estate services & investment firm; a growing & visionary organisation, comprised of the best & brightest professionals. Creating the real estate solutions of tomorrow, so businesses & people thrive. We work in every dimension of commercial real estate.When you join CBRE, you become part of a global leader in commercial real estate and investment services that help businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service, and excellence — and we value the diverse perspectives, backgrounds, and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your full potential.
- **Can we inspire you to join us?**

At CBRE, our unwavering commitment to diversity, equity and inclusion begins with you. We are strengthening ou