Warranty Advisor

Oh what a feeling

We are so much more than just the sum of our parts. Our strength comes from working together, sharing ideas to always find new ways to progress. Together, we are Toyota.

At Toyota we celebrate individual differences, and we strive to create a workplace that not only gives equal opportunities to people of all backgrounds and abilities but supports them to reach their full potential. Afterall, our people are our greatest assets. We do this through employee community engagement, mentorship, development and recognition programs and our annual Women’s Conference.

Together, we are Toyota.

Toyota Motor Corporation Australia is well-recognised for offering:
- Fully maintained motor vehicle excluding fuel and including insurance.- 14% superannuation with subsidised income protection, life and total disability insurance.- Annual contribution to your private health insurance worth over $1800.- Significant family vehicle lease and purchase discounts.- Flexible hours and workspaces, with a hybrid of working from home and in the office.- Wellness facilities - free onsite gym, end of trip facilities.- Free car parking and discounted onsite café.- Free onsite primary school holiday program.- 10 days paid domestic and family violence leave.- Genuine career development: promotions, rotations, study assistance, paid study leave and paid professional membership.- Paid volunteer days to support your community and matched giving program.- 16 weeks paid primary carers leave, 4 weeks paid parental leave for secondary carers and superannuation paid on unpaid parental leave.

What you’ll contribute to

An exciting opportunity has arisen for a Warranty Advisor to join our Quality & Service Division in a max term role for 12 months.

The Quality & Service Division handles the planning, coordination, and execution of all customer-related activities. This includes customer support, warranty management, the service value chain, in-field product performance, customer quality engineering, and dealer operations. Their goal is to retain customers for life by providing optimized services and products, expanding the market, supporting profitability objectives, and enhancing the Toyota and Lexus brands.

The Warranty Help Desk (WHD) Team primarily supports Dealer Warranty Advisors within the Toyota and Lexus networks by assisting with warranty claims. They also contribute to the Dealer Fix It Right (FIR) and Early Detection, Early Resolution (EDER) strategies and activities for Technical Service Operations. Additionally, the Warranty Advisor plays a role in supporting project activities for the WHD team.

This role is based in Altona North, based primarily onsite with some flexibility.

How you’ll make an impact- Assist with the daily operations of the Warranty Help Desk Team and supports the Dealer network by providing help with claim compilation, submission, and escalations through the Warranty Support System (Salesforce) and phone. Additionally, as a member of the WHD Team, manages Toyota claim rejections and responses related to cost recovery.- Assist in the development of the Salesforce system by enhancing Warranty Support System case management and reporting capabilities.- Develop Warranty Bulletins to assist the Dealer network with process guidance. Provide support to technical teams by creating Warranty Claim Instructions for Technical Bulletins.- Support the review and update of Policies and Toyota & Lexus Warranty Policies and Procedures manual (WPPM).- Help maintain reporting systems to ensure the business receives accurate and timely information for effective planning, budgeting, and forecasting.

Your attributes - If you’ve got one or more, we’d love to hear from you- Automotive trade qualification or experience working in a warranty administration or advisor role.- Automotive industry experience in roles covering both technical matters and customer management.- Toyota product experience preferred.- Proven ability to effectively communicate with stakeholders and negotiate outcomes.- Strong understanding of the automotive industry and Dealer networks.- Understanding of the business and its commercial drivers.- Advanced skills in utilising the Microsoft Office Suite with SAP and Salesforce experience highly regarded.

You’re welcome to find out more by visiting our careers page:

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. When you apply, please tell us the pronouns you use.

We are happy to adjust the recruitment process for your accessibility requirements, so please let us know during the recruitment process if there are any reasonable adjustments you may need during the interview process and your preferred type of communication, and we will be in touch to discuss your requirements.

Toyota is an endorsed employer for all women; check out our benefits directly at WORK180.

We don’t require a cover letter